It’s Easy Being Green…Or Is It?

November 23rd, 2009

Fifty years ago, it would have been unheard of to separate a bottle in a separate trash container (unless you were going to get your nickel deposit back).  Today homeowners don’t give it a second thought to segregate paper, plastic, and aluminum for recycling.  It is part of the cultural psyche to consider the environment by saving renewable resources.  But what about the electronic devices that are past their prime and have been replaced?

According to the EPA, in 2007 2.25 million tons of electronic products were manufactured, yet only 414,000 tons of end of life devices were recycled.  This makes electronic devices the fastest growing waste stream on the planet.  Consider that 130,000 PCs were discarded last year, along with over 1 million cell phones.  The challenges go beyond filling up our landfills.

Electronic devices contain plastic, glass, and precious metals that could be recovered if disposed of properly.  Depending on the price of these materials, it becomes quite attractive to recyclers to process discarded electronics.  (Gold is currently over $1,000/ounce!)  Recovering and reusing these materials also reduces the impact on the environment of having to process new material.  There are other reasons to recycle as well.

Many of the components of electronics are hazardous.  Most electronic devices contain mercury, cadmium, and lead.  Dumping such material into landfills creates an environmental issue.  Last, there is a very important byproduct of PCs that must be considered before disposal; it might contain private information and personal data!

What Can Be Done?

Before discarding any electronic devices, be sure that any data on them has been destroyed.  Cell phones need to be wiped and disks from PCs and servers should be formatted using a file delete utility specifically for destroying data.  An associate of mine (and an avid hunter) would use his old disks for target practice.  Nothing says “unrecoverable” like a 30.06 round.

Before discarding old equipment, consider donating old equipment to charitable organizations.  There are several in the area that take and refurbish old equipment.  One such organization is “Nonprofit technical Resources”.  Information about them can be found at www.ntrweb.org .  If the equipment really needs to be disposed of, there are a few options.   Manufacturers often offer to recycle old equipment when purchasing new.  Also, big box stores often provide for taking your old equipment (often even if you are not buying new).  A great resource can be found on the “Earth911” website at http://earth911.com/electronics/proper-disposal-and-recycling-of-e-waste/  .

 

Chuck Virtu

Abandon XP for Vista?

October 18th, 2009

Long live the king, the king is dead…or is he?
A common question from clients in the process of upgrading PCs is “Isn’t XP dead, shouldn’t we go to Vista?” While XP will soon no longer be available to the consumer, Microsoft Extended Support will continue through August 2014. This means security updates will continue to be available through that date.
While Vista offers some nice user features and may be a fine solution for home use, in the business environment there are several items that should be considered before considering an upgrade:
• Does the current PC’s hardware support Vista?
Vista’s hardware requirements are much greater than those of XP. Upgrading to Vista could cause problems afterwards of poor performance or require adding new components to an old PC.
• Do the applications currently in use support Vista?
Often the applications used in the business environment will need to be upgraded to a current version to be “Vista aware”. Be sure to validate that all critical applications will work.
• Since I’m buying a new PC, shouldn’t I get Vista with it? Then I can upgrade to Windows 7 later.
Since there is no easy path to upgrade from XP to WIN7, clients have asked about getting new PC’s with Vista then upgrading to WIN7 when it is available. This is a valid plan but my experience is that once a PC is in place, clients rarely spend the time and money to do such an upgrade later.
In conclusion, while Vista is still the “shiny bauble” that everyone is staring at, the best business solution is to stay with XP for now. Once released to the general public (and after the first major update), WIN7 will then become the preferred operating system for business.
On both my personal and business laptops I have been running the Beta version of WIN7 since January, and it offers all the good parts of Vista without any of the headaches. It even supports legacy applications that still require XP by running in “XP Mode”.

Mobile Computing Gotcha’s

October 18th, 2009

4 Gotcha’s of Mobile Computing
Chuck Virtu CTN Virtual Chief Technology Officer

With the near ubiquitous availability of wireless connectivity, the promise of mobile workers “staying connected” seems to be the best productivity tool for businesses trying to maximize the efficiency of their out of office workforce. Whether deploying a Blackberry or a laptop, there are a few gotcha’s that need to be considered.

Portable Equipment Breaks-
Whether it is a Blackberry getting wet (amazing how many get dropped into “pools”) or a laptop with a crushed screen, mobile devices need to be handled with care. Plans need to be in place to get the mobile worker running again.

Data Synchronization is Critical-
Especially for laptops, there needs to be a process to backup data on the mobile device. Even PDAs are not immune as evidenced by the recent outage and near loss of all data to SideKick users due to a Microsoft server issue. http://news.cnet.com/8301-13860_3-10368709-56.html Even the big boys are not immune.

Lost devices mean loss of sensitive data-
Everyone has been inundated with the threat of Identity theft…tech bad guys hacking into servers and making off with secret data is the plot of many movies. While technical risks are very real, the majority of identity theft is no more technical than a bad guy stealing a laptop with sensitive data on it. You need to be aware of what data is being exposed with mobile devices and have a plan to protect it.

All the data – All the time – Just can’t read it!!-
Blackberries are great mobile devices, until you try to read a large spreadsheet. Thinking of a netbook? The extra weight is a tradeoff for a “real” screen and keyboard, however netbooks often have oddly proportioned screens that can make viewing a bit cumbersome. Be sure to try out the programs on the device you are considering.

Should you give up trying? Not at all, mobile computing is a fantastic way to gain productivity. If you are considering implementing mobile computing let us know…CTN would be glad to discuss your ideas and make suggestions based on our experience.

Mobile Internet Access Options

May 11th, 2009

In today’s environment access to the Internet is critical to organizations.  With a mobile workforce, the need for ubiquitous access is even more important. However the cost and complexity of providing mobile access increases over that of traditional PCs.

 

Overview:

WiFi vs Wireless Broadband

There are two primary methods to access the Internet from a laptop; WiFi and wireless broadband.  WiFi connectivity is provided by the WiFi card built into most laptops.  In order to access the Internet the user needs to find and attach to a WiHi “hotspot”.  Many locations offer free WiFI access (coffee shops, etc).  While free, it must be considered that such networks are also unsecure.  When travelling, many users can access a WiFi network from their hotel rooms, at a fee.  For a highly mobile user, finding a WiFi network can be problematic, free or not.  Such users would benefit from a wireless broadband solution.

 

A wireless broadband connection is like taking your Internet access with you.  There is no need to find a “hotspot”.  Such a device uses the same infrastructure as cellular phones, with the same or similar coverage areas.  Some laptops have a built in wireless broadband card while others require an external device to provide connectivity.  Regardless of the hardware, a monthly subscription is typically required from a carrier such as Verizon, Cingular, etc.

 

Alternatives:

Tethered Modems

An alternative to purchasing a mobile broadband card is to use a device most users carry already, their cell phone, as a “tethered modem”.  By connecting a cell phone to their laptop, users can have broadband access to the Internet without the need to incur additional hardware costs or subscribe to additional long term monthly data plans. 

 

In order to enable a cell phone for use as a tethered modem, contact the carrier for the phone and inquire about data plan options.  Upgrades are typically added to existing voice plans.  The charges for adding data vary, but are usually half that of a data plan for an additional device.  Some providers may charge an additional fee to enable the tethered modem feature.  Be sure to get a plan with enough minutes!

 

Recommendation:

The cost effective solution is using cell phones as tethered modems.  The cost savings are significant over time.  The one drawback is when accessing the Internet and a voice call is received or placed, the Internet connection pauses (but not dropped).  Most find this insignificant when weighed against the savings.

 

Chuck Virtu

Securing yourself against malware

May 7th, 2009

An old saying states that a computer is only fully protected from risk when it is turned off. That may be true but there are ways to make sure you browse the internet safely. Adhering to a few best practice principles could make a big difference on keeping your personal information secure.

In order to educate yourself on staying away from malware you first must understand what it is and where it hides. Malware is a general term for any software that has malicious intent. Whether it is a virus, a key logger or a spam generator, the term is the same.  Although cases for malware being preinstalled on USB key drives have been reported, malware usually hides on websites or in emails.   So how do you spot it and avoid it?

When browsing through email in Outlook it is best not to use the reading/preview pane. Spam messages may contain hidden images that launch malicious software installations once viewed.  To disable the email preview in Outlook 2007 click on View > Reading Pane > Off – please note depending on your version of Outlook this may change. Use the built-in Help in Outlook to find the option to disable the email preview.

Whether you use Outlook or not, opening email that you are not expecting can be harmful. If you receive an email from someone you know but weren’t expecting, call the person and ask if they meant to send the email. If you receive an email from someone you do not recognize or a sender/subject that doesn’t look right, delete it. Attachments in emails should never be opened unless you are expecting the file. Attachments are the easiest way for malware to spread through email. Remember to be diligent, ask the sender if the attachment is legitimate.

Malware also lives on websites.  Historically malware has only been found on websites that were less then reputable. Recently however with the advent of social networking, embedded video and user generated content, malware has found it’s way into mainstream websites.  No longer is it ok to browse a nationally known website and not worry about malware. You can still safeguard yourself by not clicking on any pop up windows or installing anything from websites that you are not expecting. If you are confronted with a pop up window and are not sure what to do,  call our CTN helpdesk and we will assist you.

If a website you are browsing suddenly starts to misbehave and launches a download, quickly disable your internet connection by either turning off your WiFi card (many laptops have a physical button to disable wireless) or by unplugging your ethernet cable. If you are a CTN client, please call our helpdesk and let the technician know a website unexpectedly  launched a download. If you could not catch it in time and you think something malicious was just installed, shut down your PC and call our CTN helpdesk. Once the malware is installed on your machine we want to make sure it does not spread.

Malware can also install itself silently on your machine. If your computer suddenly starts to act sluggishly you may have been infected without your knowledge.  If that is the case, shut down your machine and call our CTN helpdesk. We can walk you through ways to remove the malware and answer any of your questions.

Why can’t I connect to the internet?

May 6th, 2009

The internet is everywhere.  In our offices, homes and even on our cellphones. Over 700 million of us use it on a daily basis.  So, being able to troubleshoot a connectivity issue is a valuable skill.  But where do you start? How do you know when to call for IT help? What if you are home and don’t have any IT help? Let’s explore a few simple tips that can help troubleshoot why you can’t connect to the internet.

The first step is always the same. Once you realize you can not connect to the internet find out if those around you are having the same issue. If you are at work, ask your coworkers, if you are at home, ask your neighbors or call your ISP (the company providing you the internet) and ask if there are any outages in your area.

If the connectivity issue is only effecting you we can try  to test where the connection may be dropping.  If you are running Windows XP click on Start > Run and type:  cmd and hit Enter (In Vista click Start and in the Search bar type: cmd and hit Enter).  A black window will appear, click the cursor and type: ipconfig and hit Enter. You should see an IP address, Subnet Mask and Default Gateway. Write the Default gateway down on a piece of paper (it should look something like 192.168.1.1).

If you do not have a default gateway listed (it will show “Default Gateway……….” with no IP address after it) try typing: ipconfig /renew and hit Enter. Do you see a gateway now? If so, continue to the steps below. If you still do not see a default gateway and you are a CTN client at work, call our helpdesk. In the same black window as we were using before, click on the flashing cursor again and type: ping default_gateway where default_gateway is the IP address you just wrote down – now click Enter.

You will see four lines appear on your screen. Did they say Reply or Request timed out? If they say Request timed out your PC can’t connect to your local firewall. If you are a home user, try and reboot your firewall (usually its a LinkSys, DLink or SMC device). If you can not locate it, call your ISP and they will walk you through rebooting it.  If you are at work and a CTN client, call our helpdesk.

If you get four Replies that means your PC can talk to your firewall. So now lets try and connect to the internet. In the same black box, type the blinking cursor again and type: ping google.com and hit Enter. If you get more Replies  then you are connected to the internet. If you still can not browse the internet and are a home user, contact your ISP and tell them what you have already tried. If you are a CTN client and are at work, call our helpdesk and we can walk you through some more advanced troubleshooting.

Having trouble printing? Try these steps…

May 5th, 2009

If you are a Windows XP or Vista user who occasionally has trouble printing a document there are a few simple steps that could help troubleshoot the problem. First we need to qualify the issue.

If you tried to print a document but nothing was printed, check the printer status. Is it out of paper? Is the ink running low?  The status can be checked either by physically walking up to the printer to see if any warning/error lights are blinking or by viewing the status of the print job on your PC.  To view the status of the print job on your PC with Windows XP click on Start > Printers and Faxes. If you are running Vista click on Start > Control Panel > Printers (if you do not see Printers listed, click “Classic View” located at the top left of the screen. ) At the top of the printers screen there is a View menu, click it and make sure “Details” is selected.

You will now see a Status column with information on the printers current status. Common status messages are “Toner Low” or “Out of Paper”, these messages can be alleviated manually. Other status messages are “Ready” or “Offline” – If you see the printer status as Offline, check to make sure the printer is connected properly and powered on. If the printer is turned on yet the status is still “Offline” call our CTN helpdesk for help.

If the status is “Ready” and still nothing has printed check the Documents column. Do you see a number that is greater than zero? If so the printer could be busy printing someone elses document that either includes images or is lengthy. To check on the printer queue simply double click the printer name, a box will appear that will display each item in the queue. If your document is the only one that is listed and it isn’t a large document yet still hasn’t printed try right clicking the document and click Cancel. You can click F5 on your keyboard to refresh the page, does the job disappear? If it does, try printing again.

If it does not disappear after a minute, click on Start > Run and type: cmd and click OK. (If you are running Vista, click Start and in the search bar type: cmd and hit Enter.) When the black box appears type: net stop spooler and hit Enter. It will stop your printing service. Now type: net start spooler and hit Enter. This will start the printing service.  The canceled job should have disappeared, try and print again. If you still can not print, call our CTN helpdesk.

Why Managed Services?

April 22nd, 2009

When you walk into a dark room, you don’t give it any thought about flipping a switch and having the lights go on. Why should you? You pay for the service of having electricity delivered. There is no need to worry about the generation of electricity or the wires that carry it to your business. If you have any problems, you call an electrician. While you might know more than the average person about electricity, fixing electrical problems can be a life altering (or ending!) proposition. You are not in the business of fixing electrical problems. However, your business depends on electricity. That is why you leave it to the professionals.

Your business also depends on technology. Fixing technology problems may not be life threatening but significant outages could be damaging to a business. Small/Medium businesses typically have a “super user” that knows what to do when a PC or server have an issue. These are the people everyone else goes to with problems. These are the same people that spend their time fixing problems rather than doing the job they were hired for.

Depending on the size of the business, perhaps there is an IT tech or two on staff. These techs will typically have a great deal of experience in the technology the business is currently using, and can react to any problems that come up. Technology changes at an incredible pace and unless your business has a plan in place to offer your techs continuing education and training, their skills will become stale. Are managing such issues core to your business? Probably not.

Maintaining a staff of highly qualified technicians is core to a managed services company. By relying on Managed Services, businesses no longer need to be concerned about PCs, servers, patches or application updates. Employees can come to work, do what they are paid for, and focus on what generates revenue for the company. Managed Services can monitor the health of their network, perform predictive maintenance and be proactive instead of reactive to problems. Just as no one is concerned about how fiber optic cable brings cheap broadband Internet access, neither should one be worried about what technology is needed to support a new version of a mission critical application. Leave that to the professionals.

As we say:
 ”You run your business…we’ll worry about the technology. ®”

4/23/08 Drew Morrisroe Featured in Innovation Philadelphia’s Spotlight

February 17th, 2009

Spotlight on Creativity
April 2008

Drew Morrisroe

April’s spotlight on creativity is local entrepreneur, Drew Morrisroe. He is President and CEO of CTN Solutions, a local organization that provides IT services to companies with less than 1,000 computer users. Drew founded CTN in 1997 and his company has grown rapidly in recent years.

Drew received the distinction of being named a”40 under 40″ in Philadelphia in April 2005 and was recognized for his role in the business and civic community. He was also presented Hugh O’Brian Youth Leadership’s Alumni Achievement Award in November 2006 in recognition of his work to serve youth throughout the world.

Drew received bachelors’ degrees in information systems and finance from Philadelphia University in 1996; and a master’s of business administration in international business from Philadelphia University in 1999. He serves as an adjunct professor of international business, entrepreneurship, and information technology at Philadelphia University and St. Joseph’s University.

Your name:
Drew Morrisroe

Current Location:
Blue Bell, PA

Hometown:
Jeffersonville, PA

Firm/Company:
CTN Solutions

Occupation:
President and CEO

Favorite Philadelphia neighborhood:
Old City – I always feel proud to walk among the buildings where our country was founded.

Best advice you’ve ever been given:
Hugh O’Brian who is a friend and mentor has told me on many an occasion – “if it were easy, everybody would be doing it!”

Your favorite thing about living in the Philadelphia Region:
We have so much on our doorstep. From our vibrant city and its history, to the Jersey shore, to our proximity to New York and Washington – we’ve go it all!

Your favorite thing about working in the Philadelphia Region:
Philadelphia is a great place to do business because we are a community that embraces networking and relationships. The opportunities to build a business and the excellent pool of the talent and resources necessary always amaze me.

What are the assets of the information technology industry in Philadelphia?
Certainly one asset is the access to a talented pool of human resources. Our employees are very dedicated and work hard for our clients. That ethic is something unique to Philadelphia. Our proximity and ease of access to other markets present a unique opportunity to scale any technology oriented company.

How has the information technology industry grown over the past five years? Ten years?
I’ve seen our industry transform over the past 5 to 10 years from a ‘dot com’ environment to a more service oriented environment. I believe there is no replacement for that personal touch even with all of the advancements of technology. Those who will succeed going forward must provide demonstrative value to their clients. We strive to do this everyday at CTN.

What is your advice for young professionals working in/trying to break into the information technology industry?
I would advise a young person to be well rounded and never stop their education process. The ones who make it in this industry must know the technical aspects of their job at least at a conceptual level. However, if you add a good knowledge of business and a service oriented personality, you will go far!

CTN Solutions is an award-winning provider of information technology services to small and mid-sized businesses in the Philadelphia area. They partner with clients to design, install and support IT solutions allowing them to focus on running and growing their business. During the last few years, the Blue Bell-based company has expanded to provide managed network services, local and remote data protection and hosted infrastructure solutions. CTN has made the Philadelphia 100 list as one of the region’s fastest growing privately-held companies for four consecutive years.

To learn more about Drew and his work in the region, visit: http://www.ctnsolutions.com/

4/10/08 CTN Solutions Enhances NetCare™ Managed Services Offering

February 17th, 2009

CTN SOLUTIONS ENHANCES NETCARE™ MANAGED SERVICES OFFERING
Blue Bell, PA – April, 2008 – CTN Solutions has enhanced its NetCare offering to include additional services to provide a more complete IT management solution. NetCare now includes services such as local and remote data protection, spam filtering, hosting of DNS (domain name service), and e-mail continuity and archiving.
“NetCare is our proactive approach to IT management which combines sophisticated software tools and our expert team of professionals to completely manage a company’s technology environment whether they have 5 users or 500,” said Drew Morrisroe, President & CEO. “Our clients have asked for enhanced services and we have responded. For example, our clients can now back up their mission critical data locally and remotely on a monthly fixed-fee basis. The NetCare plan can be customized for any size organization and gives CTN ownership of the IT so our clients can focus on growing their business.”
ABOUT CTN SOLUTIONS
www.ctnsolutions.com
CTN Solutions provides network infrastructure, disaster recovery, and business continuity services to small and mid-sized organizations throughout the Philadelphia region. The company’s service offerings can be deployed at the client site or hosted at their secure data center. The company has succeeded in forming long-term client relationships based on offering high quality professional services and trusted advice. CTN is a four time recipient of the prestigious Philadelphia 100 award which recognizes the region’s fastest growing, privately held companies.
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