Archive for the ‘CTN Virtual CTO’ Category

It’s Easy Being Green…Or Is It?

Monday, November 23rd, 2009

Fifty years ago, it would have been unheard of to separate a bottle in a separate trash container (unless you were going to get your nickel deposit back).  Today homeowners don’t give it a second thought to segregate paper, plastic, and aluminum for recycling.  It is part of the cultural psyche to consider the environment by saving renewable resources.  But what about the electronic devices that are past their prime and have been replaced?

According to the EPA, in 2007 2.25 million tons of electronic products were manufactured, yet only 414,000 tons of end of life devices were recycled.  This makes electronic devices the fastest growing waste stream on the planet.  Consider that 130,000 PCs were discarded last year, along with over 1 million cell phones.  The challenges go beyond filling up our landfills.

Electronic devices contain plastic, glass, and precious metals that could be recovered if disposed of properly.  Depending on the price of these materials, it becomes quite attractive to recyclers to process discarded electronics.  (Gold is currently over $1,000/ounce!)  Recovering and reusing these materials also reduces the impact on the environment of having to process new material.  There are other reasons to recycle as well.

Many of the components of electronics are hazardous.  Most electronic devices contain mercury, cadmium, and lead.  Dumping such material into landfills creates an environmental issue.  Last, there is a very important byproduct of PCs that must be considered before disposal; it might contain private information and personal data!

What Can Be Done?

Before discarding any electronic devices, be sure that any data on them has been destroyed.  Cell phones need to be wiped and disks from PCs and servers should be formatted using a file delete utility specifically for destroying data.  An associate of mine (and an avid hunter) would use his old disks for target practice.  Nothing says “unrecoverable” like a 30.06 round.

Before discarding old equipment, consider donating old equipment to charitable organizations.  There are several in the area that take and refurbish old equipment.  One such organization is “Nonprofit technical Resources”.  Information about them can be found at www.ntrweb.org .  If the equipment really needs to be disposed of, there are a few options.   Manufacturers often offer to recycle old equipment when purchasing new.  Also, big box stores often provide for taking your old equipment (often even if you are not buying new).  A great resource can be found on the “Earth911” website at http://earth911.com/electronics/proper-disposal-and-recycling-of-e-waste/  .

 

Chuck Virtu

Abandon XP for Vista?

Sunday, October 18th, 2009

Long live the king, the king is dead…or is he?
A common question from clients in the process of upgrading PCs is “Isn’t XP dead, shouldn’t we go to Vista?” While XP will soon no longer be available to the consumer, Microsoft Extended Support will continue through August 2014. This means security updates will continue to be available through that date.
While Vista offers some nice user features and may be a fine solution for home use, in the business environment there are several items that should be considered before considering an upgrade:
• Does the current PC’s hardware support Vista?
Vista’s hardware requirements are much greater than those of XP. Upgrading to Vista could cause problems afterwards of poor performance or require adding new components to an old PC.
• Do the applications currently in use support Vista?
Often the applications used in the business environment will need to be upgraded to a current version to be “Vista aware”. Be sure to validate that all critical applications will work.
• Since I’m buying a new PC, shouldn’t I get Vista with it? Then I can upgrade to Windows 7 later.
Since there is no easy path to upgrade from XP to WIN7, clients have asked about getting new PC’s with Vista then upgrading to WIN7 when it is available. This is a valid plan but my experience is that once a PC is in place, clients rarely spend the time and money to do such an upgrade later.
In conclusion, while Vista is still the “shiny bauble” that everyone is staring at, the best business solution is to stay with XP for now. Once released to the general public (and after the first major update), WIN7 will then become the preferred operating system for business.
On both my personal and business laptops I have been running the Beta version of WIN7 since January, and it offers all the good parts of Vista without any of the headaches. It even supports legacy applications that still require XP by running in “XP Mode”.

Mobile Computing Gotcha’s

Sunday, October 18th, 2009

4 Gotcha’s of Mobile Computing
Chuck Virtu CTN Virtual Chief Technology Officer

With the near ubiquitous availability of wireless connectivity, the promise of mobile workers “staying connected” seems to be the best productivity tool for businesses trying to maximize the efficiency of their out of office workforce. Whether deploying a Blackberry or a laptop, there are a few gotcha’s that need to be considered.

Portable Equipment Breaks-
Whether it is a Blackberry getting wet (amazing how many get dropped into “pools”) or a laptop with a crushed screen, mobile devices need to be handled with care. Plans need to be in place to get the mobile worker running again.

Data Synchronization is Critical-
Especially for laptops, there needs to be a process to backup data on the mobile device. Even PDAs are not immune as evidenced by the recent outage and near loss of all data to SideKick users due to a Microsoft server issue. http://news.cnet.com/8301-13860_3-10368709-56.html Even the big boys are not immune.

Lost devices mean loss of sensitive data-
Everyone has been inundated with the threat of Identity theft…tech bad guys hacking into servers and making off with secret data is the plot of many movies. While technical risks are very real, the majority of identity theft is no more technical than a bad guy stealing a laptop with sensitive data on it. You need to be aware of what data is being exposed with mobile devices and have a plan to protect it.

All the data – All the time – Just can’t read it!!-
Blackberries are great mobile devices, until you try to read a large spreadsheet. Thinking of a netbook? The extra weight is a tradeoff for a “real” screen and keyboard, however netbooks often have oddly proportioned screens that can make viewing a bit cumbersome. Be sure to try out the programs on the device you are considering.

Should you give up trying? Not at all, mobile computing is a fantastic way to gain productivity. If you are considering implementing mobile computing let us know…CTN would be glad to discuss your ideas and make suggestions based on our experience.

Why Managed Services?

Wednesday, April 22nd, 2009

When you walk into a dark room, you don’t give it any thought about flipping a switch and having the lights go on. Why should you? You pay for the service of having electricity delivered. There is no need to worry about the generation of electricity or the wires that carry it to your business. If you have any problems, you call an electrician. While you might know more than the average person about electricity, fixing electrical problems can be a life altering (or ending!) proposition. You are not in the business of fixing electrical problems. However, your business depends on electricity. That is why you leave it to the professionals.

Your business also depends on technology. Fixing technology problems may not be life threatening but significant outages could be damaging to a business. Small/Medium businesses typically have a “super user” that knows what to do when a PC or server have an issue. These are the people everyone else goes to with problems. These are the same people that spend their time fixing problems rather than doing the job they were hired for.

Depending on the size of the business, perhaps there is an IT tech or two on staff. These techs will typically have a great deal of experience in the technology the business is currently using, and can react to any problems that come up. Technology changes at an incredible pace and unless your business has a plan in place to offer your techs continuing education and training, their skills will become stale. Are managing such issues core to your business? Probably not.

Maintaining a staff of highly qualified technicians is core to a managed services company. By relying on Managed Services, businesses no longer need to be concerned about PCs, servers, patches or application updates. Employees can come to work, do what they are paid for, and focus on what generates revenue for the company. Managed Services can monitor the health of their network, perform predictive maintenance and be proactive instead of reactive to problems. Just as no one is concerned about how fiber optic cable brings cheap broadband Internet access, neither should one be worried about what technology is needed to support a new version of a mission critical application. Leave that to the professionals.

As we say:
 ”You run your business…we’ll worry about the technology. ®”