When you walk into a dark room, you don’t give it any thought about flipping a switch and having the lights go on. Why should you? You pay for the service of having electricity delivered. There is no need to worry about the generation of electricity or the wires that carry it to your business. If you have any problems, you call an electrician. While you might know more than the average person about electricity, fixing electrical problems can be a life altering (or ending!) proposition. You are not in the business of fixing electrical problems. However, your business depends on electricity. That is why you leave it to the professionals.

Your business also depends on technology. Fixing technology problems may not be life threatening but significant outages could be damaging to a business. Small/Medium businesses typically have a “super user” that knows what to do when a PC or server have an issue. These are the people everyone else goes to with problems. These are the same people that spend their time fixing problems rather than doing the job they were hired for.

Depending on the size of the business, perhaps there is an IT tech or two on staff. These techs will typically have a great deal of experience in the technology the business is currently using, and can react to any problems that come up. Technology changes at an incredible pace and unless your business has a plan in place to offer your techs continuing education and training, their skills will become stale. Are managing such issues core to your business? Probably not.

Maintaining a staff of highly qualified technicians is core to a managed services company. By relying on Managed Services, businesses no longer need to be concerned about PCs, servers, patches or application updates. Employees can come to work, do what they are paid for, and focus on what generates revenue for the company. Managed Services can monitor the health of their network, perform predictive maintenance and be proactive instead of reactive to problems. Just as no one is concerned about how fiber optic cable brings cheap broadband Internet access, neither should one be worried about what technology is needed to support a new version of a mission critical application. Leave that to the professionals.

As we say:
 ”You run your business…we’ll worry about the technology. ®”