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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Technology Makes it Possible to Go Back to School Online

Technology Makes it Possible to Go Back to School Online

2020 has provided a stark new reality when it comes to education. While many schools across the country are trying their hardest to get students back in the classroom, the situation with COVID-19 is making it extraordinarily difficult. Students of 2020 are doing some of their schooling online, there is no way around it. Today, we’ll take a look at some of the technology that is making this distance learning possible.

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For the SMB Returning to Work

For the SMB Returning to Work

Many states’ stay-at-home orders that are/were designed to mitigate the spread of the COVID-19 virus are now lapsing all over the U.S. As a result, business owners are re-opening their doors to a great deal of uncertainty. We have put together this guide to help the business owner understand that, even though you’ve finally been given the go-ahead, you have a responsibility to keep your staff and customers safe.

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Remote Work Has Been Around for Longer than You’d Think

Remote Work Has Been Around for Longer than You’d Think

Working from home is not a recent innovation. It can arguably be traced back over a million and a half years, when our ancestors would work relatively close to their dwelling places. Throughout our history, work has shifted away and back again to the remote methodology. Let’s look back through the years to see the progression of how people worked, based on the technology that was available.

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Tip of the Week: Pandemic Problems

Tip of the Week: Pandemic Problems

Now months into the COVID-19 pandemic, stay-at-home orders are still in place causing most financial analysts to suggest that the economies we depend on might not look the same, when business returns. Let’s outline a couple of tips that will help get your business through this terrible situation.

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We’ve Answered Some FAQs About Remote Workers

We’ve Answered Some FAQs About Remote Workers

Worldwide, we’re a good few months into dealing with the coronavirus pandemic, with many nonessential businesses shutting their doors for the time being. Even those industries that can’t just stop their operations are seeking alternatives, implementing as much of a remote workforce as possible. Many still have questions about doing so and we want to do our best to help answer some of the common questions these business people might ask about remote work.

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Why is My Network Slow?

Why is My Network Slow?

That’s an interesting question, as there are many things that can create some form of lag in a business network. Let’s go into some common causes of this slowness, starting with one clear indication that "something is up."

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Work and Fun Don’t Have to Be Mutually Exclusive Concepts

Work and Fun Don’t Have to Be Mutually Exclusive Concepts

All work and no play makes Jack a dull boy, as the saying goes, but is this really useful advice if you’re trying to keep Jack, Jill, and the rest of your team engaged in the workplace? As it happens, it is! Let’s explore how you can use gamification to your business’ benefit.

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Your Business Processes Are Everything

Your Business Processes Are Everything

The word “procedure” can easily be perceived in a negative light nowadays. It just sounds so… rote… compared to the exciting and dynamic buzzwords that so many “thought-leading, influencing, social media innovators” today toss around. Now, we don’t mean to disparage these personalities - we just want to emphasize that these innovations rely on a foundation to support them, and these foundations are based on business procedures and processes.

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How Our Help Desk Benefits You

How Our Help Desk Benefits You

You’re likely aware that we have a Help Desk for our clients to leverage, but not all companies handle their support the same way. Here, we wanted to share a few reasons that we are confident that our approach to support is better for our clients.

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Learn Why Backups are Most Crucial to Users

Learn Why Backups are Most Crucial to Users

Data loss is no joke! We’ve heard plenty of stories from people who have experienced it firsthand, when personal or business data was lost. We appreciate everyone who shared their experiences with us. First, we’ll tell the story of someone who learned something in college that wasn’t in the syllabus.

Don’t forget to share your own stories with us in the comments!

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Tip: Control File Sharing for Employees in Microsoft OneDrive

Tip: Control File Sharing for Employees in Microsoft OneDrive

If your business uses Office 365, your users get access to OneDrive, Microsoft’s cloud storage. Your employees can upload, sync, and share documents to collaborate with colleagues. This can be a good thing, but you may want to control how employees are sharing company documents. 

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How to Keep Your Employees from Burning Out

How to Keep Your Employees from Burning Out

One of the most - if not the most - critical resource your business relies upon is your workforce. Your employees are what keep your operations, well, operational. As a result, they are one of your most important resources to maintain as well. They are human beings, and without the correct treatment and management, even your best employee could burn out.

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Diving Into the Differences Between Proactive and Reactive

Diving Into the Differences Between Proactive and Reactive

There are really only two ways to operate a business: proactively or reactively. While many businesses still rely on their reactivity to deal with their technology issues, the opposite approach is demonstrably more effective for the modern business. Let’s explore some of the effects that a proactive and reactive strategy can each have on your operations.

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Why Managed Services: IT Procurement

Why Managed Services: IT Procurement

Information technology plays a crucial role for today’s businesses, but in order for it to do so, these businesses need technology to use. IT procurement is a crucial part of any business’s success, which means that any business needs to have a provider that can deliver the value that they need.

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Why Managed Services: Data Management

Why Managed Services: Data Management

Managed services offer businesses an improved means of obtaining and managing reliable technology. With data being so important to the modern business, much of this technology is devoted to storing, securing, and leveraging this data. Working with a managed service provider can help a business get the most value out of their data management practices. Let’s go over how.

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Why Managed Services: Consulting

Why Managed Services: Consulting

While information technology is an important part of the modern business and its processes, it isn’t always the easiest topic for the average business user to understand. In this series, we’ve been exploring how a managed service provider can add value to your business and its IT. Here, we’re focusing on how the managed service provider can serve as a knowledgeable consultant.

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Why Managed Services: IT Support

Why Managed Services: IT Support

Information technology support has developed and evolved as the methods and equipment used have improved. As a result of this development, there are a variety of ways that managed IT providers can deliver additional value through their services. In this series, we’re exploring the many benefits a business can gather through managed services - here, focusing on the support available.

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Why Managed Services: Proactive Maintenance and Management

Why Managed Services: Proactive Maintenance and Management

In order for one methodology to replace another, what's new has to provide more value than the one that came before it. In terms of IT support, managed services can deliver far greater value than the familiar break/fix method. In this series, we’ll explore the value that managed services contribute to a business, starting with their proactive nature.

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How to Test Your Disaster Recovery Preparedness

How to Test Your Disaster Recovery Preparedness

“By failing to prepare, you are preparing to fail.”

This quote is frequently attributed to Benjamin Franklin, and while it may not have actually been said by the Founding Father, it still teaches a valuable lesson - especially for disaster recovery. In other words, you need to make sure you have a working disaster recovery strategy - working being the key point.

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Tip of the Week: Formatting Shortcuts for Excel

Tip of the Week: Formatting Shortcuts for Excel

Microsoft Excel has many moving parts…assuming you know how to move them, of course. For this week’s tip, we’re going over a few shortcuts to help you make the best use of some of these parts.

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CTN has been named to the 2020 Managed Services (MSP) 500 list of accomplished IT providers in North America by CRN and The Channel Company. This popular list identifies North American solution providers that deliver operational efficiencie...

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