Drew Morrisroe

CTN has been serving Delaware Valley businesses since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 4 Ways Technology Can Benefit Businesses

Tip of the Week: 4 Ways Technology Can Benefit Businesses

The way that business is conducted today, the right technology is more of a necessity than a privilege. There are plenty of benefits that it can bring that an organization requires in order to stay competitive. For our tip, we’ll walk through a few ways that your business can be improved through the adoption of certain solutions.

Relationship Management
For any business, whether in the B2B or B2C space, one of the most important considerations to keep in mind is the status of your relationships with your contacts. After all, these are the people who will be giving you their business, so you want them to think of you first, and in a positive light. Building this kind of relationship can take a lot of time and effort devoted to each prospect and client, but there are IT solutions that can help out as well.

Chances are, if a customer or client is reaching out to you, he or she wants to know that their message is received. Certain solutions, like chatbots and canned email responses, can assist with this, if used in moderation. Solutions like these allow a client to put forward any concerns they may have and offer either a solution to their problem or a least confirmation that their message has been received. As a result, your staff isn’t pressured by an onslaught of requests that have a clear answer, and your clients/customers won’t feel that their issue is being neglected.

Online Presence
In today’s environment, a business can’t afford not to have a website. A website should be the best representation that your business can have online, which means you may have to maintain it. By keeping your content fresh, optimized, and up-to-date, both your web visitors and the search engines, who send traffic your way, will be appeased. You also need to make sure that your website’s security is addressed. This will not only keep you and your visitors safe, but Google will also be more likely to rank your site higher in search results, making it more likely for your website to be found. Furthermore, additional reputation management on other business review sites is a good investment, keeping you in the know when customers review your company online, and giving you the avenues to address positive and negative responses.

Smarter Tools
One of any technology’s major selling points is the ability it has to simplify a few choice processes and procedures. From improved inventory tracking to e-commerce to other data-intensive operations, there are now IT solutions that can effectively fulfill the tasks that once required a human touch. As a result, that human touch can be applied to other responsibilities, improving productivity as a whole. There is also the fact that there are also solutions that will help you to aggregate data, improving the information at your disposal to support decision making.

Employee Management
Your employees are a necessary part of your business operations. Without the appropriate tools, managing the people can be challenging. Fortunately, there are plenty of solutions available to assist your human resources department during the day-to-day. From time sheets to the overall management of those matters that fall under HR’s purview, there are plenty of IT solutions out there that are able to simplify this departments’ tasks.

Of course, this is just the tip of the IT iceberg. There are plenty of other ways that your technology could help you improve your operations. Reach out to CTN to find out more by calling (610) 828-5500.

 

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