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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What Your IT Documentation Needs to Include, and Why

What Your IT Documentation Needs to Include, and Why

It is important that you have a handle on the technology that your business utilizes. This will require you to maintain comprehensive documentation about its support. Here, we’ll go through what a managed service provider includes in this documentation, as well as how it is used.

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Test Your Backup!

Test Your Backup!

Your data is vital for your organization’s continuity. Your data consists of everything from your company documents, accounting records, client contact information, prospects and leads, procedures, and everything else needed for you to keep operations running smoothly. That’s why all businesses need a solid backup solution that is monitored and tested regularly.

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Smartphone Addiction and Its Effects

Smartphone Addiction and Its Effects

Nowadays, most of us use smartphones. Yes, probably most of us use them more than is healthy. There are those, however, that have come to depend on their mobile device so much that it completely dominates their lives. As people become even more attached to their phone, the impact of this behavior becomes more and more detrimental. 

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Tip of the Week: Laptop Battery Best Practices

Tip of the Week: Laptop Battery Best Practices

Laptops are the digital tool of choice for productivity. They function much like a desktop computer but are mobile enough to go anywhere. Unfortunately, most laptops chew through their batteries in only a few hours of work and need to be plugged in in order to function. With so many people working from home, many people are using their laptops more like a desktop and keeping them plugged in around the clock. For this week’s tip, we’ll discuss best practices for a laptop battery. 

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For the SMB Returning to Work

For the SMB Returning to Work

Many states’ stay-at-home orders that are/were designed to mitigate the spread of the COVID-19 virus are now lapsing all over the U.S. As a result, business owners are re-opening their doors to a great deal of uncertainty. We have put together this guide to help the business owner understand that, even though you’ve finally been given the go-ahead, you have a responsibility to keep your staff and customers safe.

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Let’s Go Through Some Security Best Practices

Let’s Go Through Some Security Best Practices

While there is no question that security is important to any business, there is often a disconnect between this principle and any actual implementations that it reflects. Unfortunately, this can often leave a business vulnerable. To prevent this outcome, it is important that you follow a few best practices when it comes to fortifying your business against attack.

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Data Security is Essential

Data Security is Essential

Today, the threats businesses encounter from the Internet are more frequent and dangerous than any previous threats. To avoid being the victim of a cyberattack, you will need strategies and procedures aimed at mitigating them. Let’s look at some strategies you need to consider if you are to keep the threats off your network. 

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Tip of the Week: Best Practices to Protect Your Business

Tip of the Week: Best Practices to Protect Your Business

As a business leader, you must be aware of all different varieties of cybercrime. However, most of these varieties can largely be avoided through a few basic practices and behaviors. Here, we’re giving you a few tips to help you prevent attacks from successfully influencing your business, so make sure you share them with your entire team, as well.

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Don’t Get Phished Out of Your Stimulus Payment

Don’t Get Phished Out of Your Stimulus Payment

Wherever there is money, there are scammers. So it may not be a big surprise that scammers are out en masse, trying to get between you and your federally mandated stimulus money.  It’s bad enough that we’ve already seen phishing scams using the COVID-19 pandemic, designed to help hackers get into accounts they do not own. Now that these scammers know people are getting cash, the scams are kicked up a notch.

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How to (And How Not to) Approach Remote Work

How to (And How Not to) Approach Remote Work

Many businesses are currently finding the best course of action, for the good of their employees, is to adopt remote work policies. However, this puts a lot of responsibility on the employees to conduct themselves appropriately and spend the time they should be working diligently.

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Tip of the Week: Pandemic Problems

Tip of the Week: Pandemic Problems

Now months into the COVID-19 pandemic, stay-at-home orders are still in place causing most financial analysts to suggest that the economies we depend on might not look the same, when business returns. Let’s outline a couple of tips that will help get your business through this terrible situation.

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Why We’re Just Waiting for Break/Fix IT Services to Go Away

Why We’re Just Waiting for Break/Fix IT Services to Go Away

As much as we hate to admit it, the first thing that many people still think of when they hear the term “tech support,” is the experience that comes with an antiquated approach to technology services: the break/fix method. Fortunately for us, we are seeing many businesses make the better decision, and turn to the clearly superior option, managed IT.

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Coronavirus: A Threat to Your Staff, Cyberthreat to Your Operations

Coronavirus: A Threat to Your Staff, Cyberthreat to Your Operations

COVID-19, or coronavirus, has been a major global health concern over the past couple of months. At this point, it is clear that this disease could have serious impacts on the workplace. We wanted to provide a brief rundown of good workplace and network health practices, as well as a few pointers on how you can handle health-based employee absences.

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Tip of the Week: 3 Easy Actions That Will Protect Your Data

Tip of the Week: 3 Easy Actions That Will Protect Your Data

The modern business has to deal with a lot of potential security problems. Today’s threat landscape is filled with people looking to prosper from your misfortune. As a result, doing what you can to maintain the security of your network and data is essential. Today, we will discuss how maintaining your organizational cybersecurity does not have to be costly or time consuming.The best way to do this is to highlight a few key actions that you can take to keep your network secure and your data safe.

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Taking a Look at the Current Cybercrime Statistics

Taking a Look at the Current Cybercrime Statistics

Organizational cybersecurity has to be a priority for every business. These days, companies are getting hacked and being exposed to some of the very worst malware ever created. Today, we will take a look at some cybercrime statistics that will put in perspective just how damaging cybercrime is.

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How to Tell When Your Technology Needs Upgrading

How to Tell When Your Technology Needs Upgrading

The curious thing about information technology is that, while it improves as any other technology would, the environment can accelerate the various changes made to it at various rates. As a result, knowing when your business needs to upgrade its technology isn’t always so cut-and-dry. To help, we’re sharing a few clear indicators that hint that the time has come.

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Tip: Control File Sharing for Employees in Microsoft OneDrive

Tip: Control File Sharing for Employees in Microsoft OneDrive

If your business uses Office 365, your users get access to OneDrive, Microsoft’s cloud storage. Your employees can upload, sync, and share documents to collaborate with colleagues. This can be a good thing, but you may want to control how employees are sharing company documents. 

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Are You a Security Threat?

Are You a Security Threat?

Just like you can form habits to be more productive, you can also form habits that expose your organization to risky situations, namely security problems. Your employees, in particular, are likely to have a couple of nasty habits, so it’s up to you to keep them from becoming long-term issues.

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Business Email User Tips

Business Email User Tips

Email is one of modern society’s best ways of staying in contact on both a business and personal level, but only if you’re effectively utilizing it. We’ll help you implement best practices and other methods to get the maximum benefit of your chosen email solution.

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Do and Don'ts of Managing Your Passwords

Do and Don'ts of Managing Your Passwords

Password security is a tricky part of running a business. After all, it’s not just dealing with your own password, but those of the many employees all throughout your organization. In times like this, it’s helpful to provide them with a list of how to make the best passwords possible. Here are a couple of examples for what to do, as well as what you shouldn’t do, when building a proper password.

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CTN has been named to the 2020 Managed Services (MSP) 500 list of accomplished IT providers in North America by CRN and The Channel Company. This popular list identifies North American solution providers that deliver operational efficiencie...

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Keeping your network and infrastructure free from threats is always a priority, but with so many people working remotely, businesses have encountered problems doing so. In fact, hackers, known for their opportunism, have been ultra-opportun...

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