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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Test Your Disaster Recovery Preparedness

How to Test Your Disaster Recovery Preparedness

“By failing to prepare, you are preparing to fail.”

This quote is frequently attributed to Benjamin Franklin, and while it may not have actually been said by the Founding Father, it still teaches a valuable lesson - especially for disaster recovery. In other words, you need to make sure you have a working disaster recovery strategy - working being the key point.

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You Can Attribute a Lack of Productivity to Downtime

You Can Attribute a Lack of Productivity to Downtime

Business owners try to avoid downtime like the plague, but it’s often a challenge to do so. The impact of downtime can be devastating for even the most well-to-do business, and this is even more so the case when you bring profits and bottom lines into view. We’ll take a look at how you can calculate the cost of a downtime event.

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Inefficiency is a Business Killer

Inefficiency is a Business Killer

Inefficiency is not something that you plan for, it just happens. It happens when processes get too big, have too many moving parts, or are bogged down by excessive oversight. It happens when purposes for certain tasks change or are abandoned altogether. Other times efficiency has a different look to it and makes your optimistic projections look foolish. Whatever the reason, inefficiency is more the rule than the exception, and it’s costing your business plenty. This month, we take a look at what efficiency actually looks like and how to do your best to achieve it.

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Using Technology to Build Your Customer Relationships

Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is your business one of them?

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Is Your Effort Getting Things Done?

Is Your Effort Getting Things Done?

You can’t have a successful business without a little bit of productivity. Unfortunately, some office environments can have a negative influence on the way your employees get their work done. Take a moment to ask yourself this question: “Are you simply busy, or are you actually being productive?”

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Tip of the Week: How to Consolidate Your Email Management

Tip of the Week: How to Consolidate Your Email Management

Quick question for you: how many email accounts do you have? How many do you have to regularly check? How many different platforms do they utilize? If there’s too many, important communications are easy to miss in the ensuing mess of messages. Fortunately, there are a few ways that this can be avoided, which we’ll review for this week’s tip.

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Tip of the Week: Three Ways to Promote Operational Efficiency

Tip of the Week: Three Ways to Promote Operational Efficiency

Revenue is a key component of any business, crucial to the continued success and efficacy of it. However, in order to sustain an incoming revenue stream, a business needs to be able to operate efficiently enough to support it. In this week’s tip, we’ll review a few ways that you can build this efficiency in your own operations to assist your efforts to build a prosperous business.

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Can You Use Help with Your Customer Relationships?

Can You Use Help with Your Customer Relationships?

Understanding what your customers need is a crucial first step toward improving the way your organization communicates with them. They expect a certain level of service, so how can you make sure to maintain it while still leveling with them on what they require of your business? A customer relationship management software, or CRM, is invaluable toward this end.

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Has Your IT Team Attained these Goals Yet?

Has Your IT Team Attained these Goals Yet?

For any business to be successful, it needs access to the technology solutions that allow it to operate efficiently. Your IT team is responsible for ensuring that this access is not interrupted, which is not an insignificant responsibility. However, by clearly defining goals for your IT team to strive for, you provide a benefit to all members of your staff.

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4 Tips That Can Help Your Business Better Manage IT Projects

4 Tips That Can Help Your Business Better Manage IT Projects

Have you ever tried to manage a major IT project yourself? If you have, you know that it’s a huge time sink and that there’s so much involved with the process. We’ll discuss four of the best ways that you can save time and resources while managing your latest technology implementation project.

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Tip of the Week: How to Get the Most Out of Your Meetings

Tip of the Week: How to Get the Most Out of Your Meetings

Meetings: they’re known in the business world as a necessary evil. However, this doesn’t have to be the case. With a few adjustments, you can create the ideal conditions for effective and efficient meetings.

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Make Sure Your Business Technology Covers These 2 Areas

Make Sure Your Business Technology Covers These 2 Areas

All businesses need to use some sort of technology to keep their operations moving forward. Yet, it’s often difficult to gauge how new solutions will function with your current systems. You need to take your options into careful consideration before making such an important choice, and only an analysis of your current setup will help you ensure the success of your new technology.


Here are a few concepts that technology-acquiring decision makers should consider: functionality, interoperability, and flexibility.

Interoperability and Functionality
It’s essential that your technology solutions play well with others, but this is something that may be difficult to judge--especially if you’re not in the business of managing technology. Often times, running your business falls second while you’re stuck dealing with technology responsibilities that no one else can handle. If this happens, you probably don’t have the time needed to properly research a solution and may just implement it without a second thought. This is a dangerous practice and it could have unexpected effects on your current infrastructure setup, including access to mission-critical data and downtime.

You can never be too careful, and it always helps if you have professional technicians ready and willing to help you identify a good choice for your IT infrastructure. Only someone with the necessary knowledge of the latest technology should be making the decision to implement new hardware and software solutions. Otherwise, it is possible that your exciting new solution could become a hindrance.

Scalable, Flexible Solutions
Cloud computing and communications solutions are designed to offer organizations the flexibility they need to stay competitive and agile. Businesses using scalable solutions can tailor their services to meet their specific needs. Compared to costly, expensive service bundles, this flexibility is much desired. Think of it like the “cord cutting” phenomenon which cable television is experiencing today. Users don’t want to invest in costly cable bills when they can get all sorts of content to view through online services like Netflix and Hulu Plus. Think of it like paying for 100 channels and only watching three of them.

Some of the many IT solutions that are both flexible and scalable to meet your needs include:

  • Cloud services
  • Virtual helpdesk and support
  • VoIP telephony
  • Hosted email
  • Productivity suites and software as a service

This type of flexibility is something that’s built into our brand of managed IT services. We want our clients to feel that our solutions are specific to what they need. This assures business owners that the solutions they implement won’t be outdated in the near future, and can be adjusted to accommodate growth.

Another important topic to touch on is how difficult it can be to implement technology solutions when you’re not entirely sure what you need in the first place. An IT roadmap can help your business get the most out of its technology, taking into account where you want your organization to be over the next few years. If you’re ready to get started, reach out to us at (610) 828-5500.

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How to Prevent the Crippling Effects of Downtime

b2ap3_thumbnail_the_cost_of_downtime_400.jpgDowntime is a critical problem with many businesses that have limited IT budgets. Organizations need to ensure that their bottom line is as high as possible, but if you’re constantly plagued by persistent downtime, your business is losing money when it doesn’t need to. We’re here to inform you about downtime, and what it can cost your business if it’s not addressed promptly.

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Make Your Digital Life Easier By Consolidating Your Various Email Accounts

b2ap3_thumbnail_solutions_400.jpgHow many email accounts do you have? At the very least, you have one for work and for one that’s personal, and if you’ve been doing email long enough, then you may have a few accounts left over from years ago which you rarely check (like your email address from college). Is there a way to combine these scattered accounts into an email address of your choice?

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Tip of the Week: 4 Cabling Tips to Organize Your Network’s Wires

b2ap3_thumbnail_cabling_tip_400.jpgWe live in an exciting time of computing where more is happening wirelessly than ever before. Although, we’re still a long way off from having networking wires and cables become entirely obsolete, which means that it’s in your best interest to know how to deal with your cables as efficiently as possible.

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Getting Help Desk Support Is More Affordable Than You Would Think

b2ap3_thumbnail_single_conduit_callcenter_400.jpgCan you imagine how much easier it would be to manage your IT problems if you had a dedicated support team who you could always count on to receive calls and answer any questions your team has? This would technically qualify as an internal help desk, and they could potentially save you a ton of money and time in the long run. Why? Because your team wouldn’t have to waste time digging through complicated systems to find answers to their dilemmas.

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How a Tomato Can Change Your Life! [VIDEO]

b2ap3_thumbnail_pomodoro_technique_400.jpgThe key to a productive workday may be the tomato. Not in the sense that eating more tomatoes will make you smarter; instead, we’re talking about the classic tomato-shaped cooking timer that counts down from 25 minutes. It turns out that 25-minute-tomato increments could be the most effective way to accomplish your work.

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Are Workplace Distractions Getting Worse?

b2ap3_thumbnail_distracted_unproductive_400.jpgTechnology is a double-edged sword. It provides businesses with powerful tools that can bring unparalleled organization and efficiency to their operations; yet, technology provides workers with a tidal wave of distractions. What's your company doing to manage this unique technological paradox?

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IT Notifications Are Important Too!

b2ap3_thumbnail_notifications_delivery_400.jpgIt’s important to keep your communications plans organized, but it’s especially important for your IT department to keep in touch with other parts of your business. If a fatal problem shows its face, you want to make sure that they are there to fix it. In order to prevent these situations, plan out your IT communications strategy in detail, and stick to it.

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3 Benefits Virtual Servers Bring to Your Business

b2ap3_thumbnail_virtual_server_400.jpgVirtualization is all the rage in the technology world. In fact, virtual servers are practically omnipresent in modern workplaces. Why? Because they offer businesses unprecedented opportunity for growth and development. The benefits of virtualized servers far outweigh the costs, aiding businesses in expanding their goals and visions for the future.

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Blue Bell, Pennsylvania 19422