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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What is Managed by a Managed Service Provider

What is Managed by a Managed Service Provider

Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues. But trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.

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Proactive Maintenance Can Save Time and Money

Proactive Maintenance Can Save Time and Money

Technology management has always been a problem for small businesses. Whether it’s a matter of affording proper technology maintenance, or not having enough time to get around to maintenance, it’s likely that your small business has to manage limited resources that make it difficult to make preventative maintenance occur. We’re here to tell you that there’s a better way to get the IT help you need.

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Start with These Three Questions to See If You’re in Over Your Head

Start with These Three Questions to See If You’re in Over Your Head

Technology is a complete necessity these days. It’s been proven that, by integrating some technology strategically, businesses can solve major operational problems that many smaller businesses and start-ups can’t. Today, we will ask three questions about business tech that any technology-savvy individual should know, and explain why you should know them.

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Don’t Make the Solutions More Complicated Than the Problem

Don’t Make the Solutions More Complicated Than the Problem

The act of “yak shaving,” also known as “bikeshedding,” is a specific kind of procrastination that can hold you back from getting the most out of your workday. This week’s tip is dedicated to explaining what this nonsensical phrase means and why it’s beneficial to keep your employees on track.

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Help Desk Support Benefits Small Business

Help Desk Support Benefits Small Business

Technology support can be one of the major pain points for businesses, and it’s not something that your organization wants to invest in without thinking about the details. Technology support as a service has a lot to offer when compared with the break/fix method. We’ll help you make the right decision by explaining why remote IT services are a major benefit for any business.

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What Exactly Do We Mean by “Managed” Services?

What Exactly Do We Mean by “Managed” Services?

Managed services - what are they? The short answer, other people managing the IT systems that you rely on every day to be productive and accomplish your tasks. In essence, they are a freedom from dealing with the troublesome and time-consuming parts of leveraging technology. You may have heard this much about managed services before, but have never been given a deeper understanding of what they entail. That is precisely what we aim to accomplish below.

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What Makes Managed Services Worth It?

What Makes Managed Services Worth It?

Most modern businesses depend on technology in at least some capacity, whether it’s for productivity, efficiency, or even security purposes. Without access to important data and applications, your business is a shell of its former glory. This is why it’s so important for businesses like yours to implement managed IT services. It certainly beats having untrained employees maintain your crucial computing systems!

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Do You Know All the Things an MSP Can Do?

Do You Know All the Things an MSP Can Do?

It’s a fact that most businesses today are rolling out technology as a part of their strategic plan to improve productivity and make their business more efficient. The more technology your organization relies on, the more crucial it is to get comprehensive support for that IT.


The market you operate in will dictate how much technology your organization utilizes, which will then, in turn, dictate what exactly you need. Most businesses that utilize your standard PC workstations, with a physical server or two, and standard networking, will need some semblance of IT support. This typically comes in the form of network monitoring and software management. But, any maintenance performed by your staff would naturally result in downtime.

What would you say if we told you that we could remove all that downtime from your business, boosting efficiency, while keeping computer systems safe, software updated, and workers working? At CTN, our managed IT services can do just that. For a manageable monthly payment, you can get all of your organization’s IT managed and maintained, ensuring that your workers have a reliable, stable computing environment on which to work.

With managed IT services, not only do you gain functional, downtime-free information systems, but you also gain the expertise of our certified IT professionals who have much experience designing, deploying, and maintaining information systems for small and medium-sized businesses. Not only do you have access to certified IT technicians, but you also get access to our entire managed services package that includes:

  • Comprehensive Monitoring and Maintenance of Network
  • Comprehensive Monitoring and Maintenance of All Hardware
  • Software Licensing and Management
  • Data Backup and Disaster Recovery
  • Vendor Management
  • Cloud Hosting
  • 24/7 Help Desk
  • Enhanced Security and Compliance
  • And more

If you are searching for a solution to a technology problem or a budgetary problem with your IT, look no further than the reputable IT managers at CTN. Our consultants can help you customize a managed services plan that fits your needs and delivers the kind of value that will provide you with a rapid return on your IT management investments. Call us today at (610) 828-5500 to learn more.

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Reduce Your Technology Headaches Go with Managed IT

Reduce Your Technology Headaches Go with Managed IT

Does your business have trouble with managing and maintaining your technology? If so, you’re not alone. Many small businesses struggle with even the most basic elements of IT maintenance. The best way to approach technology maintenance is to implement managed IT services.

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Managed IT Delivers Some Serious Value

Managed IT Delivers Some Serious Value

How does your organization manage its IT? For some businesses, it’s not an easy choice or even a remotely affordable one. Some companies are forced to endure subpar services from break-fix IT providers that don’t necessarily have the tools available to prevent issues from happening. Others try to prevent issues from evolving into major concerns. These others are the organizations that have the right idea behind technology maintenance.

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Remote Monitoring and Maintenance Creates Less Stress for You

Remote Monitoring and Maintenance Creates Less Stress for You

Today’s businesses still require a lot of hardwork and dedication, but technology assists with day-to-day tasks, and gives more opportunities than we could otherwise imagine. As such, it needs to be in optimal shape, but what business has the time to see to that? Well, with the help of remote monitoring and management, yours does.


Establishing What RMM Does
Remote monitoring and maintenance is the practice of analyzing the IT a business has in place in order to detect potential or incoming issues before they strike. Once these issues are detected, proactive maintenance can take place to mitigate them, and the MSP--or managed service provider-- doesn’t even need to send one of their resources on an off-site trip.

Improved Knowledge on Incoming Threats
This data also allows the MSP to gain insights into your systems and the kind of threats that darken your doors most often, which in turn enables the MSP to customize your protections to better thwart these varieties of threats. You would likely never know there could have been a downtime, causing issue until your MSP informs you of what they have just foiled, and even if the MSP isn’t able to completely mitigate the issue, as the old saying goes…

...Forewarned is Forearmed
Any MSP worth their salt isn’t going to just try and mitigate an issue without ensuring that your business isn’t prepared for what’s incoming to the best of their ability. In addition to collecting data from your systems, an RMM solution will alert you when issues arise and create a ticket for the issue to be seen to by an IT professional from your MSP. If they successfully mitigate the issue, productivity is preserved. If not, your MSP at least has a head start on identifying and resolving your issue and minimizing its effect on your business.

Keeps Prices Steady
Nobody likes to open an invoice to find a surprise, and proactive management and monitoring helps to prevent this. Instead, with our fixed prices, you can be confident that we won’t nickel-and-dime you for trying to keep your business safer.

As a result, RMM is an effective way to help keep everyone happier, from your contacts, who are less likely to experience technical issues, to your in-house employees who can be more productive without devoting their energies to problems that can be handled by someone else. There are many more benefits to RMM, too many to list here.

If remote monitoring and maintenance sounds like it has a place in your business, or to find out more about this solution, reach out to us by calling (610) 828-5500.

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Here’s How We Help You Avoid Tech Trouble

Here’s How We Help You Avoid Tech Trouble

Wouldn’t it be great to have a fully-trained and certified staff of IT professionals sitting in the corner of your office, keeping your technology in line? Unfortunately, small businesses often don’t have the budget required to hire an internal IT department filled with security analysts and network technicians. Even if they do, they don’t have the workforce to handle all of the responsibilities of a full IT department. What’s the best way to handle your organization’s IT?


Two words: outsourced IT. By outsourcing your business’s technology management needs, you can effectively eliminate the burden placed on your organization’s employees and help them be more productive.

Network Assessment
First thing’s first--you need a network assessment before you can know how to improve the way you do business. A network assessment is designed to identify issues in your current infrastructure, ranging from traffic bottlenecks to security flaws. It’s best that a third party handle this responsibility, to assess with a clear, unclouded view.

Remote Network Monitoring
Implementing preventative solutions will only get you so far. Actively monitor your business network to block threats. This is the purpose of remote network monitoring. An outsourced IT provider like CTN Solutions can monitor your network in real time, ensuring that any issues related to security or operations are resolved in a timely manner.

Security (Firewall, Antivirus, Spam Filter)
Security is one of those things that includes so many details that it can be difficult to prepare for every situation--especially if you’re not particularly familiar with cyber security and its threats. There are all sorts of threats worry about, including viruses, malware, ransomware, Trojans, spyware, and more that can cause trouble for your business. The best way to protect your business is through preventative measures like a firewall, antivirus, spam blocking, and content filtering. We can arm your business with these powerful solutions so that you never have to worry about online threats again.

At the end of the day, managed IT is meant to help your business focus on what matters most: running your business. You can’t focus on keeping your operations moving forward with full force if you have to constantly worry about IT troubles. This is where CTN can help. We can provide all of the above services, plus many more. To learn more about how managed IT can help your business, reach out to us at (610) 828-5500.

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Maintaining Your IT Is Easier With An MSP

Maintaining Your IT Is Easier With An MSP

Technology maintenance and management is one of the major pain points of all businesses, but it comes more easily to large organizations that have large budgets. Unfortunately, small organizations are often left out, placing such an important aspect of managing their business on the back burner. How, then, can you take advantage of proactive IT maintenance without breaking your budget?

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3 Ways Managed IT Keeps Your Business in Business

3 Ways Managed IT Keeps Your Business in Business

In the natural course of doing business, an owner/operator will have to face many difficult situations, but none of these situations are as difficult as asking them to determine whether or not to close the doors of the business for good. Many problems could cause a business to fail, but it has to hurt the failing owner a little more when the solution for the problem was not only within his/her reach, it was affordable.

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Equipping Employees to Resolve Their PC Issues Has Never Been Easier

Equipping Employees to Resolve Their PC Issues Has Never Been Easier

It’s a far too common scene in businesses: an employee is working on an important project when their workstation starts acting up. Flustered, they call in the IT department, but they won’t be able to make it up to them for an hour at least. So, what’s a worker to do? Just sit there and wait? With a Help Desk solution, this wouldn't be an issue.


A business’ critical operations aren’t something that can be casually postponed. Therefore, any issues that present themselves must be attended to as quickly as possible in order to avoid wasted time and lost productivity. A Help Desk solution allows an employee to call in the cavalry, so to speak, the moment something begins to go wrong.

Once the employee contacts the help desk representative, the underlying issue can be identified, rooted out, and resolved. This can all be accomplished without disturbing other members of the business. The employee’s coworkers will not need to be disturbed by a member of the IT team coming up to troubleshoot the problem, and IT will have one less distraction from their innovating responsibilities to deal with this problem.

Finally, the employee will be able to return to their work much more quickly and easily than they would otherwise--minimizing the effects of the issue on all fronts.

If a comprehensive Help Desk solution sounds like it would be a welcome addition to your support, let us know! Reach out to us at (610) 828-5500 for more information today.

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Want the Best IT Support? You Need Exceptional Availability

Want the Best IT Support? You Need Exceptional Availability

When your technology breaks down, can you rely on your IT provider to be there in a moment’s notice? What if you need someone to talk you through a troubleshooting procedure? During the weekday you expect them to be available, but what if you’re burning the candle at both ends over a weekend to finish an important project? Furthermore, your office might be closed, but your IT infrastructure still needs to be attended to.

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3 Ways Managed IT Can Benefit Any Business

3 Ways Managed IT Can Benefit Any Business

Your business relies on technology to keep operations moving, but your technology relies on you to stay functional. While many small businesses will choose to forsake an in-house IT department in favor of a self-service model, this is a costly maintenance practice that could put your IT in jeopardy. Instead, your organization should invest in our managed IT services, which have the possibility to show your business an entirely new way of managing technology assets.


Instead of taking a break-fix approach to IT, managed technology services take preventative measures to keep problems from escalating into major disasters. Here are three ways that managed IT services can help your business.

Cost Savings
One of the biggest ways you can save on your IT is by implementing managed services. Due to the way managed services work, you get a service for a monthly fee. Now, compare this to the usual way of managing technology. When your technology breaks, instead of reaching out to a company that can diagnose and fix your problems for a steep cost, a managed service provider can administer the care needed as per your service level agreement.

Furthermore, the majority of problems can be prevented through careful maintenance and management, which is something that a break-fix IT provider won’t tell you. After all, they profit from your technology consistently breaking down. Managed IT providers want to save your business money through preventative maintenance. This means minimal hardware replacements, as you’ll only need to replace technology that’s in danger of an imminent failure.

Less Wasted Time
Chances are that you don’t have an internal IT department, and even if you do, it’s probably buried in work that nobody has time to get to. When there’s too much work that needs to get done, it’s easy to accidentally cut corners in order to guarantee that something of critical importance doesn’t go unanswered. One of the most frequent cut corners could include the administration of patches and security updates, which are crucial if you want to keep your business safe from online threats.

Managed IT services give your administration or internal IT department a break from constant technology maintenance. Instead, the responsibility is outsourced to an MSP whose sole responsibility is the upkeep of your technology solutions. This lets you stay focused on operations without worrying about your technology.

Peace of Mind
We mentioned that some companies leave the management of technology up to their employees, but we failed to mention how dangerous this can be. When you have untrained employees working with complex machines like workstations or servers, the chances of user error skyrocket. This can lead to downtime and other problems that could hinder the productivity of your organization.

The biggest benefit of managed IT services is that you know for sure that your technology is being handled by professional, proven technicians. This virtually eliminates the possibility of user error stemming from large technology revamps or maintenance projects. When a project is done right the first time, everyone benefits--especially your bottom line.

If your business wants to cut down on the amount of expenses and save on capital costs, managed services are the way to go. CTN can provide a number of managed services designed specifically for your business. To learn more, give us a call at (610) 828-5500.

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3 Benefits of Managed IT that Every SMB Can Get Behind

3 Benefits of Managed IT that Every SMB Can Get Behind

Have you ever taken a broken-down workstation or server unit to a break-fix IT technician, only to have them resolve the problem and demolish your IT budget with absurd costs? For small businesses that can’t afford to hire an on-site IT department, this is a common occurrence. Thankfully, the SMB now has more options than ever before for how they want their IT to be managed, and it all starts with managed IT services.

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3 Ways Help Desk Support is Perfectly Suited for SMBs

3 Ways Help Desk Support is Perfectly Suited for SMBs

Let’s say that your team is deep within the throes of productivity on a major project, and even the slightest hiccup will knock off their momentum and derail all progress. What would happen if the software they need to do their job suddenly became unusable, or settings on their workstation get changed without their knowledge? Without a reliable IT department, you might be out of luck.

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3 Common IT Shortcomings and How You Can Overcome Them

3 Common IT Shortcomings and How You Can Overcome Them

Business owners expect a lot out of their IT network, and rightfully so. However, technology isn’t perfect and can sometimes get in the way of these expectations. To overcome these technology shortcomings, IT administrators and business owners can benefit by outsourcing these expectations, especially when it comes to these three crucial aspects of IT.


IT Maintenances
IT administrators are often given lofty goals to improve the overall performance of their company’s network and infrastructure. Yet it can be a struggle for them to actually get around to achieving these goals if they’re tied down with routine IT maintenance, like applying security patches and upgrading software. What’s worse, when your IT department is stretched thin, their work suffers, fatigue can set in, and morale can deteriorate.

How CTN Can Help
When CTN co-manages your IT, we work with your current IT staff to take care of the routine maintenances that are often responsible for tying them down. The beauty of this approach is that we’re able to take care of these maintenances remotely. Essentially, we work behind the scenes so that your IT staff can have the support they need and be the rock stars you hired them to be.

IT Budget
In the same way that it’s impossible to squeeze blood out of a turnip, an IT administrator can’t implement the solutions they need if the money just isn’t there. For those tasked with overseeing technology, working with a budget passed on to them by their employer is often a major source of frustration. After all, they’re trained to work with technology, not spreadsheets.

How CTN Can Help
CTN’s managed approach to IT actually frees up money for IT budgets. By taking IT expenses that would normally be categorized as a capital expense and turning them into an operating expense, money will be freed up in the capital column. This means that your IT department will end up with more money to spend on the equipment they need to do their jobs and meet your expectations.

Security Breaches
Nothing can derail an IT objective quite like a security breach, hack attack, or computer virus. The worst thing about security breaches is that they always seem to happen at the worst possible time, like when progress is being made on an important IT project, or when you’re up against a deadline. Anybody who’s ever dealt with a security breach knows firsthand how frustrating it can be to resolve.

How CTN Can Help
When it comes to protecting your company’s data, you can benefit from having an extra set of eyes. Even if you already have an IT department in place, they would benefit from incorporating CTN’s assistance, expertise, and security solutions. One way that we can help is by remotely monitoring your company’s network for any inconsistencies and fishy behavior. This is a surefire way to catch a security threat before it breaches your network and does any damage.

To have a conversation about how we can help meet your expectations and IT goals, pick up the phone and call (610) 828-5500.

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