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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Diving Into the Differences Between Proactive and Reactive

Diving Into the Differences Between Proactive and Reactive

There are really only two ways to operate a business: proactively or reactively. While many businesses still rely on their reactivity to deal with their technology issues, the opposite approach is demonstrably more effective for the modern business. Let’s explore some of the effects that a proactive and reactive strategy can each have on your operations.

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Why Managed Services: IT Support

Why Managed Services: IT Support

Information technology support has developed and evolved as the methods and equipment used have improved. As a result of this development, there are a variety of ways that managed IT providers can deliver additional value through their services. In this series, we’re exploring the many benefits a business can gather through managed services - here, focusing on the support available.

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Why Managed Services: Proactive Maintenance and Management

Why Managed Services: Proactive Maintenance and Management

In order for one methodology to replace another, what's new has to provide more value than the one that came before it. In terms of IT support, managed services can deliver far greater value than the familiar break/fix method. In this series, we’ll explore the value that managed services contribute to a business, starting with their proactive nature.

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Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues, would it feel too good to be true? Unfortunately, it’s impossible for your organization to prevent every problem related to your IT. What is possible is for your business to encounter higher productivity and less downtime with the help of a dedicated help desk solution. 

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Protect Your Computing Infrastructure with Remote Monitoring and Management

Protect Your Computing Infrastructure with Remote Monitoring and Management

Some businesses struggle with finding the right technology management support. There are several factors that come into play, including physical location of the service provider, distance to and from the worksite, and ease of support. In fact, managed IT services are one way you can sidestep the difficulty of finding access to affordable technology support entirely through the use of remote monitoring, maintenance, and management.

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Help Desks Help Remedy the Following IT Problems

Help Desks Help Remedy the Following IT Problems

Downtime is a major problem for businesses, and it’s largely a result of technology taking over the workplace. Since many jobs rely on technology to be done properly, it stands to reason that broken-down technology can pose a considerable issue for businesses--not to mention the costs that are associated with downtime and maintenance. A help desk can alleviate some of the pressure that the average employee feels as a result of relying on technology in the workplace.

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Around the Clock Support Keeps You In the Game

Around the Clock Support Keeps You In the Game

All businesses need help with their technology, whether they realize it or not. The question is how they receive that support. Some organizations have access to an in-house IT department that can act as an IT resource to on-premise employees, but others might not have employees dedicated to this role.

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What is Managed by a Managed Service Provider

What is Managed by a Managed Service Provider

Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues. But trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.

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Proactive Maintenance Can Save Time and Money

Proactive Maintenance Can Save Time and Money

Technology management has always been a problem for small businesses. Whether it’s a matter of affording proper technology maintenance, or not having enough time to get around to maintenance, it’s likely that your small business has to manage limited resources that make it difficult to make preventative maintenance occur. We’re here to tell you that there’s a better way to get the IT help you need.

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Start with These Three Questions to See If You’re in Over Your Head

Start with These Three Questions to See If You’re in Over Your Head

Technology is a complete necessity these days. It’s been proven that, by integrating some technology strategically, businesses can solve major operational problems that many smaller businesses and start-ups can’t. Today, we will ask three questions about business tech that any technology-savvy individual should know, and explain why you should know them.

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Don’t Make the Solutions More Complicated Than the Problem

Don’t Make the Solutions More Complicated Than the Problem

The act of “yak shaving,” also known as “bikeshedding,” is a specific kind of procrastination that can hold you back from getting the most out of your workday. This week’s tip is dedicated to explaining what this nonsensical phrase means and why it’s beneficial to keep your employees on track.

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Help Desk Support Benefits Small Business

Help Desk Support Benefits Small Business

Technology support can be one of the major pain points for businesses, and it’s not something that your organization wants to invest in without thinking about the details. Technology support as a service has a lot to offer when compared with the break/fix method. We’ll help you make the right decision by explaining why remote IT services are a major benefit for any business.

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What Exactly Do We Mean by “Managed” Services?

What Exactly Do We Mean by “Managed” Services?

Managed services - what are they? The short answer, other people managing the IT systems that you rely on every day to be productive and accomplish your tasks. In essence, they are a freedom from dealing with the troublesome and time-consuming parts of leveraging technology. You may have heard this much about managed services before, but have never been given a deeper understanding of what they entail. That is precisely what we aim to accomplish below.

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What Makes Managed Services Worth It?

What Makes Managed Services Worth It?

Most modern businesses depend on technology in at least some capacity, whether it’s for productivity, efficiency, or even security purposes. Without access to important data and applications, your business is a shell of its former glory. This is why it’s so important for businesses like yours to implement managed IT services. It certainly beats having untrained employees maintain your crucial computing systems!

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Do You Know All the Things an MSP Can Do?

Do You Know All the Things an MSP Can Do?

It’s a fact that most businesses today are rolling out technology as a part of their strategic plan to improve productivity and make their business more efficient. The more technology your organization relies on, the more crucial it is to get comprehensive support for that IT.


The market you operate in will dictate how much technology your organization utilizes, which will then, in turn, dictate what exactly you need. Most businesses that utilize your standard PC workstations, with a physical server or two, and standard networking, will need some semblance of IT support. This typically comes in the form of network monitoring and software management. But, any maintenance performed by your staff would naturally result in downtime.

What would you say if we told you that we could remove all that downtime from your business, boosting efficiency, while keeping computer systems safe, software updated, and workers working? At CTN, our managed IT services can do just that. For a manageable monthly payment, you can get all of your organization’s IT managed and maintained, ensuring that your workers have a reliable, stable computing environment on which to work.

With managed IT services, not only do you gain functional, downtime-free information systems, but you also gain the expertise of our certified IT professionals who have much experience designing, deploying, and maintaining information systems for small and medium-sized businesses. Not only do you have access to certified IT technicians, but you also get access to our entire managed services package that includes:

  • Comprehensive Monitoring and Maintenance of Network
  • Comprehensive Monitoring and Maintenance of All Hardware
  • Software Licensing and Management
  • Data Backup and Disaster Recovery
  • Vendor Management
  • Cloud Hosting
  • 24/7 Help Desk
  • Enhanced Security and Compliance
  • And more

If you are searching for a solution to a technology problem or a budgetary problem with your IT, look no further than the reputable IT managers at CTN. Our consultants can help you customize a managed services plan that fits your needs and delivers the kind of value that will provide you with a rapid return on your IT management investments. Call us today at (610) 828-5500 to learn more.

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Reduce Your Technology Headaches Go with Managed IT

Reduce Your Technology Headaches Go with Managed IT

Does your business have trouble with managing and maintaining your technology? If so, you’re not alone. Many small businesses struggle with even the most basic elements of IT maintenance. The best way to approach technology maintenance is to implement managed IT services.

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Managed IT Delivers Some Serious Value

Managed IT Delivers Some Serious Value

How does your organization manage its IT? For some businesses, it’s not an easy choice or even a remotely affordable one. Some companies are forced to endure subpar services from break-fix IT providers that don’t necessarily have the tools available to prevent issues from happening. Others try to prevent issues from evolving into major concerns. These others are the organizations that have the right idea behind technology maintenance.

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Remote Monitoring and Maintenance Creates Less Stress for You

Remote Monitoring and Maintenance Creates Less Stress for You

Today’s businesses still require a lot of hardwork and dedication, but technology assists with day-to-day tasks, and gives more opportunities than we could otherwise imagine. As such, it needs to be in optimal shape, but what business has the time to see to that? Well, with the help of remote monitoring and management, yours does.


Establishing What RMM Does
Remote monitoring and maintenance is the practice of analyzing the IT a business has in place in order to detect potential or incoming issues before they strike. Once these issues are detected, proactive maintenance can take place to mitigate them, and the MSP--or managed service provider-- doesn’t even need to send one of their resources on an off-site trip.

Improved Knowledge on Incoming Threats
This data also allows the MSP to gain insights into your systems and the kind of threats that darken your doors most often, which in turn enables the MSP to customize your protections to better thwart these varieties of threats. You would likely never know there could have been a downtime, causing issue until your MSP informs you of what they have just foiled, and even if the MSP isn’t able to completely mitigate the issue, as the old saying goes…

...Forewarned is Forearmed
Any MSP worth their salt isn’t going to just try and mitigate an issue without ensuring that your business isn’t prepared for what’s incoming to the best of their ability. In addition to collecting data from your systems, an RMM solution will alert you when issues arise and create a ticket for the issue to be seen to by an IT professional from your MSP. If they successfully mitigate the issue, productivity is preserved. If not, your MSP at least has a head start on identifying and resolving your issue and minimizing its effect on your business.

Keeps Prices Steady
Nobody likes to open an invoice to find a surprise, and proactive management and monitoring helps to prevent this. Instead, with our fixed prices, you can be confident that we won’t nickel-and-dime you for trying to keep your business safer.

As a result, RMM is an effective way to help keep everyone happier, from your contacts, who are less likely to experience technical issues, to your in-house employees who can be more productive without devoting their energies to problems that can be handled by someone else. There are many more benefits to RMM, too many to list here.

If remote monitoring and maintenance sounds like it has a place in your business, or to find out more about this solution, reach out to us by calling (610) 828-5500.

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Here’s How We Help You Avoid Tech Trouble

Here’s How We Help You Avoid Tech Trouble

Wouldn’t it be great to have a fully-trained and certified staff of IT professionals sitting in the corner of your office, keeping your technology in line? Unfortunately, small businesses often don’t have the budget required to hire an internal IT department filled with security analysts and network technicians. Even if they do, they don’t have the workforce to handle all of the responsibilities of a full IT department. What’s the best way to handle your organization’s IT?


Two words: outsourced IT. By outsourcing your business’s technology management needs, you can effectively eliminate the burden placed on your organization’s employees and help them be more productive.

Network Assessment
First thing’s first--you need a network assessment before you can know how to improve the way you do business. A network assessment is designed to identify issues in your current infrastructure, ranging from traffic bottlenecks to security flaws. It’s best that a third party handle this responsibility, to assess with a clear, unclouded view.

Remote Network Monitoring
Implementing preventative solutions will only get you so far. Actively monitor your business network to block threats. This is the purpose of remote network monitoring. An outsourced IT provider like CTN Solutions can monitor your network in real time, ensuring that any issues related to security or operations are resolved in a timely manner.

Security (Firewall, Antivirus, Spam Filter)
Security is one of those things that includes so many details that it can be difficult to prepare for every situation--especially if you’re not particularly familiar with cyber security and its threats. There are all sorts of threats worry about, including viruses, malware, ransomware, Trojans, spyware, and more that can cause trouble for your business. The best way to protect your business is through preventative measures like a firewall, antivirus, spam blocking, and content filtering. We can arm your business with these powerful solutions so that you never have to worry about online threats again.

At the end of the day, managed IT is meant to help your business focus on what matters most: running your business. You can’t focus on keeping your operations moving forward with full force if you have to constantly worry about IT troubles. This is where CTN can help. We can provide all of the above services, plus many more. To learn more about how managed IT can help your business, reach out to us at (610) 828-5500.

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Maintaining Your IT Is Easier With An MSP

Maintaining Your IT Is Easier With An MSP

Technology maintenance and management is one of the major pain points of all businesses, but it comes more easily to large organizations that have large budgets. Unfortunately, small organizations are often left out, placing such an important aspect of managing their business on the back burner. How, then, can you take advantage of proactive IT maintenance without breaking your budget?

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Drew was pleased to present a gift of financial assistance to the Joy of Life program in Sarajevo, Bosnia on behalf of his non-profit ABLE (American Balkan Leadership Enterprise) and my company CTN Solutions. Unfortunately in many countries...

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Blue Bell, Pennsylvania 19422