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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

You Can Benefit from Productivity Consultations

You Can Benefit from Productivity Consultations

If you were to poll all the business owners in your general area, one point of contention they would all have is that their workforce investments stay static, while their returns are seemingly variable. A lot of the variance is tied to the fluctuations of staff productivity. Anyone who has paid someone else to do work understands that even if the jobs are all the same, people bring a fairly wide range of issues to work with them, and they can have troubling effects on the ability of a business to move forward. Today, we will take a look at the modern worker, their motivations, and how the right IT can work to leverage more consistency for your business.

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Should You Outsource Your IT Project’s Management?

Should You Outsource Your IT Project’s Management?

Any project manager will tell you that there are countless issues that can get in the way of a successful implementation. To nobody’s surprise, business technology can aid project management by streamlining operations and making the entire process much easier for everyone involved. Project management software and value-based managed IT services can help you complete projects on-time and on-budget.

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Managed IT Services Is a Solid Solution for Saving Money

Managed IT Services Is a Solid Solution for Saving Money

How much money does your business waste on managing its technology solutions? You might be surprised by the answer to this question. Depending on the way that your organization takes advantage of technology, you’ll have different needs than other businesses, but no matter what kind of organization you manage, it’s critical that you try to get the best return on investment for your solutions.

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4 Ways a Managed Service Provider Can Help Your Business

4 Ways a Managed Service Provider Can Help Your Business

How much does your business rely on technology to keep your organization running forward? As business technology becomes more complex, it’s increasingly more popular for organizations to have their own internal IT departments to manage and maintain it. Yet, small businesses don’t often have the necessary funds for such a feat. How can your company afford quality IT service? You can start by pursuing managed IT solutions from a managed service provider.


Unlike break-fix IT solutions, which depend on your technology breaking down, managed IT solutions aim to keep your technology in proper working order, as well as take action to proactively treat issues before they become long-term problems. Here are some of the best ways that managed IT can help your organization take better advantage of its technology.

Guaranteeing Flexibility
Let’s say that you choose to hire more employees for a specific department of your business. This means that you have more users, which can lead to more software licenses to assign, more email accounts to archive, more endpoints to secure, and much more. Basically, as your workforce needs change, so too must your managed IT service agreement. CTN offers scalable solutions that can be customized to fit the needs of your business.

Supplementing In-House Maintenance
Let’s say that you do have an in-house technician or a small group of workers dedicated to IT maintenance. They might be able to get most of their work done, but generally speaking, your in-house technicians probably have their hands full. They might be acting as help desk support, or they might be too busy maintaining the status quo to help the everyday worker with their technology. A managed IT provider helps to augment and work beside your in-house team to create greater success for your organization as a whole.

Working with Your Vendors
You work with a lot of vendors to give your company the access to the products your organization needs to be successful. This includes hardware vendors for your workstations and server units, software developers for all of your productivity suite needs, and any other service providers that you have. Reaching out to all of these can be time-consuming, which is why managed service providers like CTN offer vendor management services to create a single point of contact to keep your attention on your business and not your vendors.

Improving Operational Efficiency
Your business will generally function better by working with a managed service provider. The reason for this is simple: hands-off IT maintenance that takes up little, if any, of your time. CTN can remotely monitor and maintain your business’ technology infrastructure to provide as much of a hands-off approach to IT maintenance as you can get. To learn more about what CTN can do for your business, reach out to us at (610) 828-5500.

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Overburdened Business Owners Should Consider Managed IT

Overburdened Business Owners Should Consider Managed IT

It’s no secret that a business owner has more than enough to deal with, regardless of that business’s size.

Whether the business has 10 employees or 100, the business owner manages the minutiae of everyday operations, along with any other stress-inducing issues. As one might assume, financial concerns can contribute considerably to that stress.

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Is Your Business Considering Moving to Managed IT?

Is Your Business Considering Moving to Managed IT?

Your business relies on its technology being maintained properly, but it’s not always as simple as updating a software application or replacing a hard drive following a catastrophic failure. You have to think about who you’re paying to maintain your technology solutions, if there’s anyone doing it at all. You need to consider what happens when you lose data or when your organization experiences downtime. How do you keep technology from becoming a hindrance for your business?


Managed IT is one of the best ways your organization can capitalize on its technology without worrying about whether or not you’re maintaining it properly. The ideal way for a small business to manage its technology is to have professionals handle it while you focus on other aspects of the management process.

Is your business running as smoothly as possible? Can you honestly say that you have time in your day to handle multiple technological troubles, as well as all of your other responsibilities? Upper-level executives like the CEO and COO have other responsibilities that are more pressing, and as such, technology maintenance is often left to your employees, who may (or, more likely, not) know what they’re doing. Technology maintenance is something that should always be done by professionals, as any mistakes could become costly mistakes that lead to downtime caused by having to do the same work twice, or even your technology failing completely.

Imagine what would happen if a hardware failure occurred and you lost the entirety of your business’s data. What would you do then?

Instead of relying on your employees, who have other jobs to do as well, managed IT can make sure that your organization’s technology is always maintained. Since a managed IT provider like CTN is dedicated to maintaining your technology, you won’t have to worry about other tasks getting in the way of it happening. You’ll receive customized service and solutions based on your service agreement, as well as the opportunity for more great tools such as unified communications, security solutions, data backup and disaster recovery, remote monitoring and maintenance, and so much more--all to make sure that your organization can run as optimally as possible.

To learn more about managed IT services and support, reach out to CTN Solutions at (610) 828-5500.

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How Does Your IT Stack Up to These Standards?

How Does Your IT Stack Up to These Standards?

Selecting a managed service provider should be like selecting any employee. You need to make sure that your expectations are going to be fulfilled, and that your selection will be there when you need them to be. However, the criteria you examine your potential IT service provider by should be a little different than how you evaluate your other prospective team members.


To help you out, we’ve assembled four of the big considerations to weigh when choosing an MSP.

Industry Experience
Having an MSP with plenty of experience isn’t enough. You need to make sure that your MSP candidate has experience with the information technology needs of your particular industry. Otherwise, you may find yourself stuck with a provider who doesn’t have the know-how that comes from dealing with certain things hands-on.

Response Times
It’s one thing to work with a technology resource who knows what they’re doing, it’s another thing entirely to work with one who knows what they’re doing and gets right to doing it. Your time is valuable--too valuable to waste waiting for your IT management resource to start working on your problem, and the same goes for your employees. Time is money after all, so the longer it takes to return the given resource to productivity, the more it will cost.

Scope of Service
Returning to the thought of hiring a new employee, one of the big considerations that is taken into account is how well-rounded his or her experience is. After all, having an employee that can serve one purpose isn’t nearly as helpful as an employee who has the ability to step into whatever function you need them for. Your MSP should be the same way. Your company’s IT covers a wide range of solutions and devices, all of which your MSP should be able to manage and repair if needed.

On-site Services
While a great many IT issues can be identified and resolved remotely, there are some that need a hands-on approach. Your MSP needs to be willing and able to visit your location and attend to your technology issues if it should become necessary. While remote maintenance is preferable for many reasons, there are occasions that call for a technician to be present. You will want a reliable resource if your hardware is on the fritz and the only way to return to production is to have functional hardware.

At CTN Solutions, we hold ourselves to these considerations and strive to live up to them every day, making us an excellent candidate to fulfill your IT requirements. Give us a call at (610) 828-5500 for more information.

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Tip of the Week: 3 Reasons Why Outsourced IT Makes Sense for SMBs

Tip of the Week: 3 Reasons Why Outsourced IT Makes Sense for SMBs

Fact: There’s a shortage in the IT skills market. Yet, businesses now have more opportunity than ever to make up for this shortage. A simple solution is to outsource your IT services to a managed service provider. You might find that it’s a great way to save time and revenue on a department that’s becoming increasingly difficult to hire for. Here are three reasons why outsourced IT services can resolve the shortage of IT talent.

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3 Ways Car Owners Can Relate to IT Administrators

3 Ways Car Owners Can Relate to IT Administrators

Technology is a critical component of the modern office, but it’s only a matter of time until it breaks down and leaves you in a bind. In a way, it’s a lot like owning a vehicle. You need it to get from Point A to Point B, but when it doesn’t work properly, it winds up costing you an arm and a leg. Worse yet, extended periods of not having transportation make it difficult to live life and go to work.

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Outsourcing IT Helps Businesses Maximize Their Return on Investment

b2ap3_thumbnail_xul8r_handshake_400.jpgYou started your business because you have a particular skill set. This is what allows you to continue doing business as usual. However, this also means that there are some topics that you might not understand completely. This is why you hire employees from diverse backgrounds, and it’s one reason that you should consider outsourcing what you can to professionals in specific fields.

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Let Us Coordinate All of Your Technology Vendors So You Don’t Have To!

b2ap3_thumbnail_manage_vendor_relationship_400.jpgWhen it comes to technology, it’s often difficult to understand how every bit of it fits into a complete IT infrastructure. In fact, if you were to ask your staff to communicate with your technology vendors, would they know how to do so? Understanding where your technology comes from, namely your vendors, is an important part of streamlining your business’s operations.

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Give Your Business the Advantage of Managed IT Services

b2ap3_thumbnail_managed_services_400.jpgBusinesses thrive on technology, and constantly use it to push their initiatives forward. However, the latest solutions and business technology can often be complex, and it usually requires the attention of skilled professionals in order to guarantee its optimal efficiency. The only problem is that small and medium-sized businesses often don’t have funds to hire in-house IT technicians for their technology maintenance needs. Managed service providers offer a unique benefit for these budget-minded organizations.

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It’s Quite Possible for Managed IT to Coexist With Your In-House IT Service

b2ap3_thumbnail_keys_to_success_400.jpgTechnology can be a fickle thing for small and medium-sized businesses, especially if they don’t have a dedicated staff whose sole responsibility is handling the maintenance and management of IT. It becomes much easier to simply outsource the responsibility to a managed service provider, but even choosing this has implications that should be considered before making such an important decision.

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Tip of the Week: 3 IT Tips Your Budget Will Thank You For

b2ap3_thumbnail_three_services_400.jpgStaying on top of your company’s budget is a key component to increasing your revenue. By failing to do so, major expenses will blindside you and cancel out any progress that might have otherwise been made from increased sales. For many companies, one of the worst budget busters comes from their IT.

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Virtualizing Your IT Infrastructure Makes Everything Easier

b2ap3_thumbnail_cloud_computing_growth_400.jpgBy now you’ve heard of managed services: Technology-related services that allow businesses to get the IT support they need without taking on the often large and unexpected expenses that usually accompany them. This allows a business the ability to budget a flat fee for their technology support each month, and address IT support needs that include communication, application deployment, and the proactive support of the business’ IT infrastructure. The overall managed services industry has seen immense growth as businesses look to cut their support costs, while continuing to build onto their IT infrastructure.

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If Only Managed IT Service Extended to Your Car

b2ap3_thumbnail_cost_cutting_solutions_400.jpgFact: Every piece of equipment requires maintenance on some level. The more intricate the equipment, the more maintenance that's required. For enterprise-level computer networking equipment, maintenance can be outsourced and done remotely. Wouldn't it be great if this kind of service were available to other pieces of equipment that you use every day?

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Here’s to You, Mr. Do-It-Yourself Entrepreneur

b2ap3_thumbnail_we_salute_you_400.jpgCTN presents to you “Real Men of Brilliance.” Today, we salute you, Mr. Do-It-Yourself Entrepreneur.

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Premium Cables: Wait, There’s a Difference?

b2ap3_thumbnail_are_premium_cables_important_400.jpgWhen you’re in an electronics store searching for the perfect cable for your new piece of hardware, you’re going to find yourself wondering what the difference is between the cheap cables, and premium cables. How can you determine whether or not you need premium cables?

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3 Benefits That a Managed Help Desk Solution Brings to the SMB

b2ap3_thumbnail_managed_it_services_400.jpgAs a business owner, you know that technology is a necessary, albeit unpredictable, investment. Your organization thrives off of it operating as expected, yet suffers when it doesn’t function properly. This is the primary reason why the idea of help desk support was first introduced. It’s an effective medium through which your employees can receive tech support when it’s needed most.

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3 Red Flags to Look Out For with Your IT Staff

b2ap3_thumbnail_red_flag_400.jpgOne of the most important factors that you should consider when looking for IT staff is how much you can trust them. After all, they’re dealing with your technology. You’re trusting them with incredible responsibility. Therefore, you need to be sure they are honest, hard-working individuals. How can you ensure that you aren’t getting blindsided by your IT staff?

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(610) 828-5500

610 Sentry Parkway
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Blue Bell, Pennsylvania 19422