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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Evaluating Information Technology for Your Business

Evaluating Information Technology for Your Business

It’s imperative that you keep your IT infrastructure under control, but many organizations push it to the side. The problem is that ignoring IT often makes it so that you aren’t properly evaluating your technology infrastructure and support. In other words, you could be wasting time and resources that would be better spent elsewhere. Ask yourself the following questions to determine whether or not your IT systems are being maintained properly.

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Monitoring Your Network is a Great Way to Build Reliability

Monitoring Your Network is a Great Way to Build Reliability

There are certain processes within an organization that take a considerable amount of time to do. These include applying patches, monitoring network traffic, and updating software as needed. While it might seem like something your business can handle on its own, some small organizations struggle to accomplish everything they set out to do--especially with a limited budget or workforce. Our staff’s powerful monitoring and management tool can aid in this initiative.

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Remote Management Brings Certain Benefits

Remote Management Brings Certain Benefits

If your business experiences a technological failure, how many operations simply stop dead in their tracks until the problem is resolved? While it might seem like you have no control over your business technology (at least the issues that cause downtime), this is far from the truth. If you take action now, you can prevent issues from cropping up in the first place rather than reacting to them later, after they have already caused considerable problems for your business.

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Remote Monitoring and Maintenance Creates Less Stress for You

Remote Monitoring and Maintenance Creates Less Stress for You

Today’s businesses still require a lot of hardwork and dedication, but technology assists with day-to-day tasks, and gives more opportunities than we could otherwise imagine. As such, it needs to be in optimal shape, but what business has the time to see to that? Well, with the help of remote monitoring and management, yours does.


Establishing What RMM Does
Remote monitoring and maintenance is the practice of analyzing the IT a business has in place in order to detect potential or incoming issues before they strike. Once these issues are detected, proactive maintenance can take place to mitigate them, and the MSP--or managed service provider-- doesn’t even need to send one of their resources on an off-site trip.

Improved Knowledge on Incoming Threats
This data also allows the MSP to gain insights into your systems and the kind of threats that darken your doors most often, which in turn enables the MSP to customize your protections to better thwart these varieties of threats. You would likely never know there could have been a downtime, causing issue until your MSP informs you of what they have just foiled, and even if the MSP isn’t able to completely mitigate the issue, as the old saying goes…

...Forewarned is Forearmed
Any MSP worth their salt isn’t going to just try and mitigate an issue without ensuring that your business isn’t prepared for what’s incoming to the best of their ability. In addition to collecting data from your systems, an RMM solution will alert you when issues arise and create a ticket for the issue to be seen to by an IT professional from your MSP. If they successfully mitigate the issue, productivity is preserved. If not, your MSP at least has a head start on identifying and resolving your issue and minimizing its effect on your business.

Keeps Prices Steady
Nobody likes to open an invoice to find a surprise, and proactive management and monitoring helps to prevent this. Instead, with our fixed prices, you can be confident that we won’t nickel-and-dime you for trying to keep your business safer.

As a result, RMM is an effective way to help keep everyone happier, from your contacts, who are less likely to experience technical issues, to your in-house employees who can be more productive without devoting their energies to problems that can be handled by someone else. There are many more benefits to RMM, too many to list here.

If remote monitoring and maintenance sounds like it has a place in your business, or to find out more about this solution, reach out to us by calling (610) 828-5500.

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Remote Maintenance Makes Technology Management So Much Easier

Remote Maintenance Makes Technology Management So Much Easier

“The good old days” usually refer to times long past, when things were more simple. A few decades ago, businesses didn’t have much complex technology in their office, but nowadays organizations have multiple server units and plenty of workstations--all of which need more maintenance than ever. What’s the best way for your organization to approach IT maintenance?

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Who Needs To Be Involved In Network Security? Simple: Everyone

Who Needs To Be Involved In Network Security? Simple: Everyone

Network security is an important part of keeping both your business and your staff away from online threats, but it’s not enough to implement the best, most comprehensive solutions on the market. There are a surprising number of facets to network security, and in order to optimize protection against online threats, you’ll need to know all of them. Thankfully, you don’t have to do this alone.


By educating your staff on how to act under precarious situations, you’re giving them valuable knowledge that can help them protect your business, even when management isn’t watching. First, let’s examine the role that your business’ IT department plays in its security. You can then augment security with both employee education and outsourced assistance.

Your Internal IT Department
Your IT department is generally your first line of defense against threats to your business infrastructure. They monitor your network for any signs of danger, as well as install patches and security updates to eliminate known problems on your network. But what if you don’t have an IT department? Small businesses often forego an internal IT department for the sake of saving a few bucks, or simply because they can’t afford it in the first place. In this situation, your employees end up doing most of the technology maintenance, but this can be a dangerous gamble. Who knows if their maintenance is performed correctly? Plus, it’s just more time that’s taken away from productive employees.

Your Employees
Even with an internal IT department and security solutions, your technology can only handle so much. Training your employees on how to identify dangerous situations can help you prevent them from doing something foolish, like downloading the wrong attachment or clicking on the wrong link. Furthermore, educate them on proper password protocol and ensure that they use complex passwords at every opportunity. This includes using both upper and lower-case letters, numbers, and symbols. Also, be sure to inform your employees of how to identify suspicious messages, and above all else, encourage them to tell IT about anything that looks out of place.

What You Do
Even without an internal IT department, there are ways for you to get more done with the limited resources at your disposal. Instead of going out of your way to do all the IT work yourself, use the assets that you would spend in labor on this and use them to acquire outsourced work. Often, it’s much cheaper than hiring an in-house IT department, and you get the assistance of trained IT professionals without dipping into your limited time and resources. It’s the best way to approach IT, as your internal team can focus on their jobs without the interruption of technology troubles.

Does your business need IT security? CTN Solutions can help. To learn more, reach out to us at (610) 828-5500.

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Why it’s Important to Monitor Your Event Logs

Why it’s Important to Monitor Your Event Logs

Do you understand what the event logs of your network are, and how they keep your organization secure? If not, you could be ignoring one of the most basic components of network security. Event logs are important for spotting significant issues on a workstation or laptop.

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Want the Best IT Support? You Need Exceptional Availability

Want the Best IT Support? You Need Exceptional Availability

When your technology breaks down, can you rely on your IT provider to be there in a moment’s notice? What if you need someone to talk you through a troubleshooting procedure? During the weekday you expect them to be available, but what if you’re burning the candle at both ends over a weekend to finish an important project? Furthermore, your office might be closed, but your IT infrastructure still needs to be attended to.

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Why Managed IT Services are a Perfect Fit for Growing Businesses

Why Managed IT Services are a Perfect Fit for Growing Businesses

A small business is just as susceptible to the many problems that face large enterprises, and the dangers only multiply with the more technology you implement in the office. The larger your network gets, the more difficult data distribution and storage becomes. The more employees you work with, the more devices that will appear in the office. The more data you work with, the more likely you are to get hacked. These are all very real risks. What are you doing to protect your company from these threats?

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5 Signs Your Hard Drive is About to Fail

b2ap3_thumbnail_hard_drive_failure_400.jpgWe all know the fleeting moment of fear as a computer slows to a grinding halt, taking forever to perform the most basic of tasks. At the same time, we also know the relief of when you find out there’s nothing wrong with your PC. Still, what if that relief never comes? What if you’re dealing with one of the most dangerous computer issues of all: a hard drive crash?

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Technology Helps World’s Largest Machine Unleash Maximum Devastation Upon the Earth [VIDEO]

b2ap3_thumbnail_technology_automation_400.jpgThe world’s largest terrestrial vehicle is the German-made bucket-wheel excavator known as “Bagger 293.” Used for open-pit mining, Bagger 293 hulks over the landscape at a length of 722 feet, and a height of 310 feet (twice the size of the Statue of Liberty). As a bonus, this beast-of-a-machine is made more ferocious thanks to remote technology.

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3 Trends for the Future of Cloud Computing

b2ap3_thumbnail_cloud_computing_400.jpgThe cloud is changing the future of the technology industry in ways previously unseen. The cloud has the ability to store and process data from anywhere with a mobile device, which greatly changes the way that businesses operate. Everyone has their own predictions about what will happen as the cloud becomes more popular, but Greg Walters of Walters & Shutwell Inc. has some particularly interesting ideas to chew on.

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It’s imperative that you keep your IT infrastructure under control, but many organizations push it to the side. The problem is that ignoring IT often makes it so that you aren’t properly evaluating your technology infrastructure and support...

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