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CTN Solutions has been serving the greater Philadelphia area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Why VoIP is a Great Option for Your Business Telephony Needs

Why VoIP is a Great Option for Your Business Telephony Needs

With all the communication options available today, it can still be hard to beat the convenience and simplicity of the telephone. However, the phone is far from a perfect solution - it can be expensive, for one. However, what if there was a way for you to get a fully-featured telephone service with a variety of tools, without having to pay an arm and a leg?

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Improve Business Communication with VoIP

Improve Business Communication with VoIP

Traditional telephone systems used to be necessary to getting work done in the office and communicating with clients. In today’s business world, with access to plentiful cloud-based options and the world’s resources at your fingertips, you have other potential assets from which to pull. By utilizing a Voice over IP phone system, you too can free yourself from the clutches of telephone companies and move your organization in the right direction.

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3 VoIP Features That Have Operational Benefit

3 VoIP Features That Have Operational Benefit

It has been said that leveraging a VoIP (Voice over Internet Protocol) solution over a traditional business telephone system can bring your organization a few very clear benefits. Many of these benefits come from the advanced features that VoIP offers as add-ons. We’ll discuss a few of these features and their advantages.

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Here Are Some VoIP Features That May Surprise You

Here Are Some VoIP Features That May Surprise You

The business community has embraced Voice over Internet Protocol as the accepted standard for exceptional communications. While there are countless benefits to using VoIP as your chosen communications tool, you might be surprised at how much can be done with them. In fact, you might even overlook some of the best features about VoIP!

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Yes, these VoIP features really surprise me and I love to use these amazing features. If you need wizessay review for yourself, c... Read More
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Business Communications Are Changing Rapidly

Business Communications Are Changing Rapidly

Communication solutions for business are changing rapidly. Most of the new solutions use existing technologies, allowing organizations to get more for the services they already pay for and save money.

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Can Hosted VoIP Be a Game Changer for Your Business?

Can Hosted VoIP Be a Game Changer for Your Business?

Many business transactions may be moving away from the telephone, but it is still a must-have for any business. Not everyone is Internet-savvy after all. Nowadays, there are plenty of telephone options out there, but only one carries no upfront hardware costs or a exorbitant fee structure: Hosted VoIP. Today, we will take a look at the benefits of cloud hosted VoIP, and how to get one working for your business today.


What is Cloud-Hosted VoIP?
Before we go into what cloud-hosted VoIP is, you have to understand what VoIP is. With Internet bandwidth increasing very quickly, there are now phone systems that work over an Internet connection rather through the traditional telephone infrastructure. As a result, Internet-based phone systems are growing in popularity. Called Voice over Internet Protocol, companies who were looking to take full control over their communications costs, started to purchase expensive PBX technology, hosting it in their place of business, and paying a VoIP provider per user. Sure it was expensive to start up, but once a company owned the hardware, costs normalized and the phone system was theirs to do with as they please.

Cloud-hosted VoIP moves the PBX platform from your server room to the cloud, removing the upfront hardware and maintenance costs that typically keep businesses from investing in their own telephone solution. With a cloud-hosted VoIP solution, you and your staff gain anytime-anywhere access to a feature-rich and reliable telephone system without the cost, headaches, and hassle that traditional telephone systems are often associated with.

Cloud-Hosted VoIP Features
While the main advantages to integrating a cloud-hosted VoIP system come from the transfer and reduction of cost, there are other benefits. Being able to quickly, and affordably, scale to your organization’s needs, provides you the opportunity to pay only what you need to pay, and not get locked into a lengthy and expensive long-term contract. If you need a new phone line, you can get one, and it will be reflected in next month’s bill.

Speaking of bills, the Cloud-hosted VoIP solution allows you to budget your communication costs based on your users, not on your whole system. This provides an advantage for project-oriented businesses, as they can easily add a phone when they need one and get rid of it when they don’t.

Another major benefit isn’t one you would typically expect. The security of cloud-hosted VoIP systems is solid. Your VoIP provider is in charge of your system’s hosting and security. As with most data center-based computing platforms, a cloud-hosted PBX server is completely protected with comprehensive disaster recovery protocols as well as ample physical security.

A lot of hosted-cloud VoIP options offer conferencing solutions and the opportunity to unify your organization’s communications platform. This can have several positive benefits including simpler management, cost reduction, and increased efficiency.

With Cloud-hosted VoIP at the center of your business’ communications, you can do more with less. For more information about the VoIP options CTN has, call us today at (610) 828-5500.

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Do Your Business Communications Have a Unified Strategy?

Do Your Business Communications Have a Unified Strategy?

Communication is one of the cornerstones on which your business functions, and without it, your daily duties are considerably more difficult. Communication is one of the many ways your organization accomplishes both major and minor tasks, so you want to pay especially close attention to how your business handles phone calls, email, and even mobile devices--both in and out of the office.

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Virtualization Means Accessing Game-Changing Tools for Your Business

Virtualization Means Accessing Game-Changing Tools for Your Business

Virtualized technology services are great assets for businesses with limited budgets. Three of the best ways that your organization can take advantage of cloud computing and virtualization services are Software as a Service (SaaS), Voice over Internet Protocol (VoIP), and hardware virtualization.


Software as a Service (SaaS)
More businesses than ever are taking advantage of cloud-hosted software that’s dynamic in scope and practicality. It’s software like this that has allowed SMBs to grow and accomplish things that might not have been possible otherwise. Examples of software as a service include Microsoft Office 365 and Google’s G-Suite, but any software solution that is paid for on a monthly basis through the use of a subscription qualifies as SaaS. Since these payments are smaller than purchasing full-fledged licenses of software, SaaS is ideal for SMBs with smaller budgets.

Virtualized Telephone Solutions (VoIP)
Virtual telephony solutions are great for the express purpose that they can be used on different devices, and most Internet-connected devices can access these VoIP solutions via the cloud. This means that as long as you have a smartphone, desktop, or laptop that’s connected to the Internet, you’ll have access to your company’s telephone number.

Hardware Virtualization 
Managing an entire network of servers and other components can be challenging for an organization that doesn’t have an in-house IT department. This is why many businesses are choosing to outsource their hardware management through a virtualization service. This allows for servers to be consolidated and hosted in a virtual environment, where they need less maintenance, require fewer resources to operate, and can be accessed via the cloud. Furthermore, hardware virtualization allows your organization to simplify its network.

Does your business want to take advantage of virtualization services to get the leg up on your competition? If so, reach out to CTN. We have the technical skills and expertise required to help your business get the most out of new and innovative technology solutions. To learn more, call us at (610) 828-5500.

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How VoIP Can Enhance Your Company’s Budget and Operations

How VoIP Can Enhance Your Company’s Budget and Operations

Chances are that you’re fed up with your in-house telephone network. It may have once been necessary to communicate with your employees and your clients by using a landline, but the modern office has since moved toward a more digital alternative in the form of Voice over Internet Protocol (VoIP) telephony.

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Implementing Softphones for Remote Workers isn't a Hard Decision

Implementing Softphones for Remote Workers isn't a Hard Decision

One of the biggest concerns that business owners have with remote workers is being able to control and centralize communication. A worker in the office can be plugged right into the company phone system, but how does this translate to those who work from home some or all of the time?

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Tip of the Week: 3 IT Tips Your Budget Will Thank You For

b2ap3_thumbnail_three_services_400.jpgStaying on top of your company’s budget is a key component to increasing your revenue. By failing to do so, major expenses will blindside you and cancel out any progress that might have otherwise been made from increased sales. For many companies, one of the worst budget busters comes from their IT.

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VoIP is the Ultimate Solution for Your Communication Woes

b2ap3_thumbnail_voip_phone_400.jpgOne major technology pain point businesses have revolves around communication. If your clients and prospects can’t effectively reach your staff, customer support and productivity is weakened. Customers need more out of your phone system, and VoIP solutions offer more features with less expenses.

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The Advantage of Knowing Why a Client is Calling Before You Answer

b2ap3_thumbnail_voip_is_cost_effective_400.jpgAre your employees trained to answer the phones in a helpful and professional manner? If you're not intentional about this, calls made to your company will be fumbled, notes will be scribbled on paper, and clients will lose confidence in your business. One way to really impress callers is to equip your staff with phone features allowing them to know pertinent information about a client before they answer the phone.

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Should You Cut the Telephone Cord?

b2ap3_thumbnail_get_a_new_phone_system_400.jpgModern businesses prioritize in improving communications because they understand it will lead to more coherent operations and greater profits. Therefore, your business needs a communication solution that’s customizable to meet your unique needs. The one-size-fits-all approach just doesn’t work for business-to-business telecommunications, and your company should not be subjected to this outdated approach.

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Tip of the Week: How to Find the Perfect VoIP Plan for Your Business

b2ap3_thumbnail_voip_for_you_400.jpgIf your business has a reliable and high-speed Internet connection, then you’ve got what it takes to experience significant savings by switching your company’s phone system to VoIP (Voice over Internet Protocol). Once you’ve decided to make the switch, you will next have to select a VoIP solution that’s right for your organization. Here are some tips to help you make this important decision.

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