Getting the most from the CRM, ERP and SharePoint platforms from Microsoft presents a real challenge to organizations. The skills and resources to support these kinds of complex systems are hard to find as well as expensive. Additionally most software companies will only support the “out-of-the-box” features and not unique customizations that have been tailored to your business. Here at CTN, we have the answer.
Our customers work with our Support Engineers to document a complete Customized Support Strategic Plan (CSSP). The Plan is the basis of the support and as such is the most important and valuable step in the process. In this planning step CTN along with the customer will work to certify the environment for support. Areas of focus include: Server Configuration, Database Configuration, Software Configuration (Business Unit, Advanced Find, etc.), Customizations, Workflows, and Entities and Attributes.
Once completed the CSSP becomes the Runbook—or bible—for that clients’ environment providing CTN Support Engineers the required information to be efficient when called upon. Based upon the Planning Phase and Discovery, customers can choose which level of support is required at the outset of the contract:
* CTN Assurance Orange is our upgrade level support and is traditionally required/selected by our larger clients as well as those with higher levels of mission criticality.
Contact CTN for a free IT assessment, or call us at (610) 897-2021 to discuss your wants and your business’s needs. We’d love for you to be our next success story.