What Are Managed IT Services?


Paying an IT service provider every time an issue arises can be quite expensive, especially if it happens often. Not only that, is your technician really going to go above and beyond when he/she gets paid every time your IT fails? Even if you have an in-house technician, they have to drop everything they were doing to resolve the issue, putting them behind on projects.

This unfortunately is an inefficient model of IT known as break-fix or reactive support, and that's where managed it services are different. A managed IT service provider (or MSP if you will), instead charges a monthly flat-rate to keep your entire IT infrastructure up and running, and is proactive by monitoring and maintaining your IT 24/7. If there ever is an issue, you're not billed anything extra for our team to resolve it.

Why Outsource Your IT?

There are many reasons to outsource your IT, and one of the biggest reasons is, it cost as much as hiring a certified in-house technician, except you get a fully staffed IT department of certified technicians! Also we provide:

  • 24/7/365 Level 1 Service Desk
  • NOC – Network Operations Center
  • Escalation Engineers

We never call out sick, so there is always someone to depend on in case of an emergency. You don't have to train new technicians or put them on your payroll in the event of company growth or turnaround, our services are scalable.

Why Use CTN as Your IT Provider?

Every organization in the world uses the "Our customer service is excellent" as a feature of why to choose them, but we consider excellent customer service as a requirement, not a feature. The real reason you should choose us is the quality of our services as a whole, not just when you need help! Our goal is to ensure your IT doesn't fail you, limiting the amount of help you will need, so speaking with our engineers will be rare after the initial setup of our services. To put it bluntly, the success of our business is directly tied to the efficiency of our clients IT, giving us common interest and goals.

What to Expect When Outsourcing Your IT to CTN?

  • An IT Network you can depend on (downtime is eliminated)
  • You'll know exactly how much your IT will cost for the year, allowing you to budget it into your expenses
  • Access to a fully staffed IT department of certified engineers at the same cost of a single in-house technician.
  • Our IT Services pay for themselves in gained uptime
  • We'll coordinate with service providers like internet, phone etc.. on your behalf when their services fail or you're switching providers
  • We'll manage all your hardware & software to renew licenses, warranties etc.. when needed
  • Dependable US based IT support (we're local and never call in sick!)

What's The Next Step?

We offer a free IT network assessment where we look at your current IT and infrastructure, finding opportunities for improvement as well as security issues. After this we develop a plan specifically for you and present you with it. If your still researching around, feel free to check our client testimonials. Or you can give us a call at 610-828-5500. Hope to hear from you soon!

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